Position Title:
Department:
Supervisor:
FLSA Status:
Communications Officer
Police
Communications Supervisor
Non-Exempt
Grade: 9
Position ID: COMOFR
JOB SUMMARY
Monitors, receives and transmits radio, telephone, and computer messages on multiple public safety
communications channels concerning crime and other emergencies
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Monitors and logs all transmissions of central communications center and mobile units Monitors
radio traffic for FCC compliance
 Responds to citizens calls by determining the nature of the call
 Logs officers on and off duty
 Provides dispatch services for multiple agencies
 Maintains fuel and mileage logs
 Ensures tapes are operational at all times
 Answers all PBX calls and route accordingly
 Serves as liaison with other agencies on outstanding “wants and warrants” and disposition of
same
 Video monitor watch (Jail)
 Completes clerical duties as assigned (“expedite” orders and repossessed vehicles, supplies,
shredding information, run criminal history, derelict vehicles)
 Enters all towed vehicles, maintains tow log for vehicle releases and cancels when released or
after 90 days from date of entry
 Validates all warrants/wanted/guns/vehicles/stolen license plates/calls all victims or reporting
parties as designated each month on validation list from Rejis/sends out letters to those that are
not reachable by phone/maintains the status in ITI reports/contacts the detective bureau to
confirm on these entries and maintains a database to house old records
 Enters/validates warrants, vehicles, stolen items (MULES protocol within 72 hours)
 Answers all 911 calls, determine jurisdiction and route appropriately
 Provides receptionist duties as required (Sally port entrance monitor, main lobby)
 Monitors multiple remote cameras (4-6 offsite locations)
 Manages access to building
 Monitors ETS system
 Monitors 3SI Security System
 Monitors school panic alarm system using phone and computer
 Deals directly with the demands of a very rapidly growing mental health epidemic, including the
demands of suicidal callers, high stress domestic violence in progress calls and juvenile problems
 Uses WIND (Rev911) call system to alert public to hazardous or safety conditions such as road
closures and missing juveniles
 Attends training
 Trains new dispatchers
 Acts as liaison for after hours call-outs for city workers (must update call-outs lists frequently)
 Acts as liaison for call-outs for the railroad and cell phone companies to ping phones in
emergencies/utilities/etc.
 Provide respectful, professional, positive service in all interactions between co-workers and
internal and external customers
 Other duties as assigned
Communications Officer COMOFR
March 2012
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SKILLS & QUALIFICATIONS
 High School or GED
 Course work in Criminal Justice preferred
 Mature, seasoned individual
 Ability to multi-task
 REJIS within 6 months
 Ability to quickly learn multiple software packages
 16 hours continuing education each year
 Data entry skills (computer skills)
 Complete background investigation
 Good customer service skills (in person, phone, email)
WORK POSTURE REQUIREMENTS:
1)
Bending
5-25%
2)
Crouching
5-25%
3)
Reaching
5-25%
4)
Standing
5-25%
5)
Walking
5-25%
6)
Sitting
76-100%
7)
Lifting
5-25%
*(Maximum weight to be lifted 30 lbs.)
VISION REQUIREMENTS:
Near vision and the ability to adjust focus
ENVIRONMENTAL CONDITIONS:
Primarily an inside work environment
EMOTIONAL DEMANDS:
1)
Contacts with General Public by Phone
2)
Customer Contact in Person
3)
Deadlines Under Pressure
4)
Working Alone
5)
Shift changes
Frequently
Occasionally
Frequently
Frequently
Frequently
The requirements included in this job description are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Communications Officer COMOFR
March 2012
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