Director of Quality Control
Palmer Candy Company- Sioux City, IA
Classification
Exempt
Reports to
President
Date
10/23/15
JOB DESCRIPTION
Summary/Objective
This position is responsible for maintaining a company quality assurance system and team that
promotes customer satisfaction, food safety and that positively impacts the financial
performance of Palmer Candy Company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
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Initiates and implements quality improvement activities as appropriate to raise the food
safety performance of the company’s product lines.
Educates and trains Team Members on GMPs and food related issues.
Serves as the primary quality control resource for problem identification, resolution, and
loss.
Manages quality control personnel on a day-to-day basis.
Designs, implements and documents procedures for process control, process
improvement, testing and inspection.
Monitors and continually updates required FDA policies and programs.
Establishes and implements metrics (process capability, control charts, measurement
quality) for monitoring system effectiveness and to enable team members to make
sound product quality decisions.
Performs root-cause analysis and other problem solving activities to identify effective
corrective actions and process improvements.
Establishes collection and analysis systems of statistical data to predict trends that will
affect improvement of product quality.
Analyzes customers’ product specifications to confirm quality implementation in
production environment.
Develops quality planning methods for all product lines.
Develops process certification standards and assist in process certification.
Monitors vendor performance and establish criteria and rating system for critical
vendors.
Interacts with customers to identify opportunities to improve quality and establish
feedback with manufacturing and development personnel.
Monitors and updates customer driven websites which require entry of product
specifications and other information.
Oversees calibration and testing programs.
Reports to management on quality issues, trends and losses.
Reviews suppliers and establishes supplier quality requirements.
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Monitors and coordinates company's Kosher certification.
Participates in internal and external quality audits.
Prepares the company for annual SQF or GFSI audit.
Develops and maintains documentation of ongoing worksite sanitation and maintenance.
Interfaces with supplier and customer quality representatives concerning problems with
quality control and assure that effective corrective action is implemented.
All other reasonable duties, as assigned.
Competencies
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Communication Proficiency
Decision Making
Organizational Skills
Problem Solving/Analysis
Results Driven
Technical Capacity
Time Management
Supervisory Responsibility
This position manages all employees of the department and is responsible for the performance
management of the employees within that department.
Work Environment
This job operates in a clerical, office, as well as a manufacturing setting. This role routinely
uses standard office equipment such as computers, phones, photocopiers, filing cabinets and
fax machines.
While performing the duties of this job, the employee is frequently exposed to odors, fumes,
dust or airborne particles, moving mechanical parts and vibration. The noise level in the work
environment and job sites can be loud. Possible exposure to minor burns or cuts.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or
crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position, and typical work hours and days are Monday through Friday, 8:00
a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel is primarily local during the business day.
Required Education and Experience
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Bachelor’s degree in Food Science, Food Microbiology or similar field preferred.
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Five plus years of relevant experience in a food manufacturing environment with FDA
regulated industries.
HACCP certification required
Experienced in implementing GMP's in a manufacturing environment; ability to achieve
SQF Practitioner status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.