Job Description
Outdoor Cap – Vendor Relations Coordinator
Position Summary
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Title:
Department:
Reports to:
Location:
Education:
Experience:
Travel:
Computer:
Vendor Relations Coordinator
Sales and Service Operations
Retail Sales Operations Director
Bentonville, AR
Bachelor’s Degree or equivalent work experience
Experience in apparel industry a plus
Domestic travel possible
Must have experience with Microsoft Office Computer Software including Excel;
EDI experience a plus
Summary
Responsible to coordinate adherence to vendor requirements as related to EDI, shipping and other areas deemed
necessary by vendor requirements and guidelines.
Key Competencies
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Proficient in business management principles
Excellent written and verbal communication skills
Creative and critical thinker
Ability to function in a feedback-rich, team-based environment
Ability to interact effectively with others to define and resolve problems quickly and appropriately
Excellent persistence and follow through to achieve objectives
Ethical business practices at all times
Approaches work with a positive attitude
Able to professionally influence and support change
Self driven and self motivated to excel
Holds self accountable to high standards; strives to be the best
Essential Duties and Responsibilities:
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1
Provides excellent customer service and works closely with Sales, Sales Support, IT, Accounting, and the
Distribution Center. This position works as liaison between internal departments as well as external
customers.
Locates and retrieves Vendor and Routing Guides through external efforts. Reads, reviews and looks for
changes in the vendor guides and formulates plans to onboard any changes.
Develop key collaborative relationships with Retailer compliance team to promote effective performance,
service delivery and ongoing relationships.
Maintains accurate reporting and analysis of all chargeback related items and develop strategies to
reduce costs and gain operational efficiency.
Processes Accounts Receivable Charge backs for Retail accounts and resolves/ negotiates all charge backs,
returns and paybacks for these accounts.
Manages the Contracts Approval process for all new and existing accounts.
Outdoor Cap | 1201 Melissa Drive | Bentonville, AR 72712
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Provides assistance to the EDI team. Working with developers, map testing and implementing EDI
documents using knowledge of standards and business systems; Conducting tests and enabling trading
partners to send and receive EDI documents; Processing failed documents, troubleshooting problems
including communication, mapping, failures and issues, and working with trading partners to resolve EDI
issues.
Seeks out opportunities for enhanced workflow processes and automation in all areas of responsibility.
Collaborates and communicates internally with process improvement opportunities and tracks progress
(as needed).
Becomes proficient with needed computer systems including Simparel.
Leadership Responsibilities
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2
Maintain collaborative partnerships with internal departments and international partners
Mentor through knowledge sharing and leading by example
Operate in a fiscally responsible manner
Seek out creative solutions to challenging problems
Encourages, supports and promotes continued learning for self
Uphold Mission, Vision and Values at all times
Outdoor Cap | 1201 Melissa Drive | Bentonville, AR 72712