Emotional Intelligence
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Emotional Intelligence Dave Taylor - Sept 99 A review of “Working with Emotional Intelligence” by Daniel Goleman Jump to first page Who Cares? Schools “empathy, perspective taking, rapport, and cooperation” are among the competencies the school is looking for in those who apply - Jill Fadule, director of admissions, Harvard Business School Corporations “A 1997 survey of benchmark practices among major corporations, done by the American Society for Training and Development, found that four out of five companies are trying to promote emotional intelligence in their employees through training and development, when evaluating performance, and in hiring.” Jump to first page Product and Services Success Innovation “market forces appear to be the primary influence on innovation. From 60 to 80 percent of important innovations in a large number of fields have been in response to market demands and needs. - James M. Utterback - MIT Success… “…the introduction of 224 new electronics products - half successes and half failures - [it was] found that the key success factor was the development team’s interaction with the customer. Very few innovations emerge because someone in the organization says, ‘Aha, maybe we can find a user for this technical idea’.” - Modesto Marquis - University of Miami Jump to first page What about IQ? Emotional Intelligence comes out on top “a study of Harvard graduates in the fields of law, medicine, teaching, and business found that scores on entrance exams - a surrogate for IQ - had zero or negative correlation with their eventual career success.” - Daniel Goleman. Jump to first page Anger? Who, me? Be remembered well We are most often remembered for our ability, or lack of ability, to handle adversity. When we handle it well, we are remembered well. What kind of person are you when you’re angry? People tend to remember that most. So, what is Emotional Intelligence?…. Jump to first page What is Emotional Intelligence? Emotional self-awareness These are skills! They’re learned behaviours, NOT genetic! Achievement Scanning the environment for crucial data and opportunities for enterprise Adaptability Getting a reading of the emotional climate as it impacts performance Flexibility in the face of challenges or obstacles Self-control Performing effectively under pressure rather than reacting out of panic, anger, or alarm Jump to first page What is Emotional Intelligence? Integrity There are NO “right” answers! Only “better” answers! Optimism Resilience in the face of setbacks Empathy The reliability that breeds trust Understanding the feelings and perspective of others, whether clients and customers or internal constituencies Leveraging diversity Utilizing differences as opportunities Jump to first page What is Emotional Intelligence? Political awareness Improvement only comes with cycles of effort and feedback. Influence Understanding salient economic, political, and social trends Adeptness at persuasion strategies Building bonds The strength of personal links between far-flung people and parts of an organization Jump to first page What is Emotional Intelligence? Different jobs make differing competence demands! But ALL jobs benefit from Emotional Intelligence! Technical Knowledge Competency Emotional Intelligence New Grad Middle Manager CEO Jump to first page Personal Competence - how we manage ourselves Self Awareness Knowing one’s internal states, preferences, resources, and intuitions Emotional awareness Accurate self-assessment Recognizing one’s emotions and their effects Knowing one’s strengths and limits Self-confidence A strong sense of one’s self-worth and capabilities Jump to first page Personal Competence - how we manage ourselves Self Regulation Managing one’s internal states, impulses, and resources Self-Control Trustworthiness Taking responsibility for personal performance Adaptability Maintaining standards of honesty and integrity Conscientiousness Keeping disruptive emotions and impulses in check Flexibility in handling change Innovation Being comfortable with novel ideas, approaches, and new information Jump to first page Personal Competence - how we manage ourselves Motivation Emotional tendencies that guide or facilitate reaching goals Achievement drive Commitment Aligning with the goals of the group or organization Initiative Striving to improve or meet a standard of excellence Readiness to act on opportunities Optimism Persistence in pursuing goals despite obstacles and setbacks Jump to first page Social Competence - how we handle relationships Empathy Awareness of others’ feelings, needs, and concerns Understanding others Developing others Anticipating, recognizing, and meeting customers’ needs Leveraging diversity Sensing others’ development needs and bolstering their abilities Service orientation Sensing others’ feelings and perspectives, and taking an active interest in their concerns Cultivating opportunities through different kinds of people Political awareness Reading a group’s emotional currents and power relationships Jump to first page Social Competence - how we handle relationships Social Skills Adeptness at inducing desirable responses in others Influence: Wielding effective tactics for persuasion Communication: Listening openly and sending convincing messages Conflict management: Negotiating and resolving disagreements Leadership: Inspiring and guiding individuals and groups Change catalyst: Initiating or managing change Building bonds: Nurturing instrumental relationships Collaboration and cooperation: Working with others toward shared goals Team capabilities: Creating group synergy in pursuing collective goals Jump to first page Emotional Intelligence What’s next?!? Assess job demands Assess yourself Career development planning Personal objective setting Practice, practice, practice,…and ongoing tracking Feedback cycles - solicit and provide feedback Giving and receiving feedback are skills well worth developing Coaching, mentoring, and teamwork - buddy net Stick to your guns, even in the face of objections Jump to first page
