Project Charter: Meu Tablets
DATE: 04/05/23
Project Summary
Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine and
committed to partnering with local farmers and suppliers. Sauce & Spoon would like to
launch a pilot rollout of tabletop menu tablets in the bar area at two of our restaurant
locations, Sauce & Spoon North and Sauce & Spoon Downtown. Rolling out tabletop
menu tablets will assist customers with quick, easy ordering options.
Project Goals
● Make fresh, quick food for the working families of our community
● Prioritize our customer needs and wants
● Run an efficient, profitable business model so we can continue to grow in our
community
● Support local businesses through our sourcing and partnerships
● Increase product mix
● Increasing our average daily guest counts by 10%
● Reduce the number of negative customer reviews
● Decrease employee burnout and turnover rate by 25%
● Decrease average table turn time by approximately 30 minutes by the end of
the second quarter (Q2), resulting in decreased customer wait time
● Increase average check total to $75 by selling more appetizers and beverages
by the end of Q2, resulting in increased profits
Deliverables
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Clear data points to track metrics
A plan to train the staff on the new system
Tablets installed in the bar area of two restaurant locations
Host software integration with existing POS system
Scope and Exclusion
In-Scope:
● Improving the satisfaction of the kitchen staff
● Ensure that guests have a good experience
● Revise the food waste goal to include metrics that better capture staff’s
performance
● Start time and locations of the rollout
Out-of-Scope:
● Policy change
Benefits & Costs
Benefits:
● Improve the customer experience
● Improve the quality of the food and services
● Reduce the expenses with food waste
● Reduce the expenses with staff and turnover
● Facilitate the onboarding process for training
Costs:
● Training material fees: $10,000
● Hardware and Software implementation across locations: $30,000
● Maintenance (IT fees through EOY): $5,000
● Update website and menu design fee: $5,000
● Other customization fees: $550
Appendix:
● Carter and Gilly disagree on whether the send-back policy is within the scope
of the project. They decide to discuss it separately from the tablet project.
● The payroll reallocation was discussed but not set as a goal because it is still
uncertain. Deanna and Alex need more data to create a clear and measurable
goal.
● Update food waste by 25% goal.
● Discuss how decreased table turn time by 30 minutes relats to decreased
guest wait time.