Project Charter: Table-Top Tablet Menus
DATE: [11/21/2022]
Project Summary
Sauce and Spoon wants to introduce and customer interactive menu system that
would allow us to direct meal suggestions immediately to the consumer and decrease
turnaround time in the restaurant. We will serve more guests and track metrics to help
us maintain our annual sales growth of 28% while delivering a new level of high
quality service.
Project Goals
● Increase product mix
● Increase average check total to $75 by suggestive marketing of apps and
beverages by the end of Q2
● Increase appetizer sales by 15%
● Reduce table turnover by 30 min
● Increase profit by 10% by increasing overall customer base
● Reduce food wasted by 25% with automated system in bar area
● Decrease Employee burnout and turnover by 25% by end of project
Deliverables
● Provide tablet ordering system compatible with current Point Of Sale system to be implemented in bar area
● Plan to train staff on new system
● Virtual Menu design and update of website
● Maintenance schedule of new services
Scope and Exclusion
In-Scope:
● Tablet Rollout in the bar section
● 2 locations: Sauce & Spoon North and Downtown
Out-of-Scope:
● Other locations
● Other sections than the bar
● Policy change on order returns
● Employee satisfaction metrics
Benefits & Costs
Benefits:
● Maintain annual sales growth of 28% keeping quality , speed, service levels
● Decreased average table turn time
● Increased average daily guest
● Reduced food waste
● Increased product mix by upsell
● Increased customer satisfaction
● Keep up with growing digital presence in the restaurant industry
● Clear data points to track metrics
Costs:
● Training materials and fees: $10,000.00
● Hardware and Software implementation across 2 locations: $30,000.00
● Maintenance (IT fee through EOY): $5,000.00
● Updated website and menu design fee: $5000.00
● Other customization fees : $5,000.00
Appendix:
● Misalignment: Whether to include project scope “ employee satisfaction”
Agreement: Need to work into a plan and specific metrics of increasing
employee satisfaction then will decide later
● Misalignment: Whether to include return policy in the project scope
Agreement: Return Policy will be discussed separately from the project
● Misalignment: Weather to include “Reducing guest wait time” as a separate
goal
Agreement: No - the decrease of table turn will lead to reduced wait time
● Misalignment: Whether to reallocate some of the payroll to hire more kitchen
staff
Agreement: review by end of june