Project Charter: Sauce & Spoon tablet rollout DATE: Friday, 15 September 2023 Project Summary Implementing menu tablets at tables and digitizing the ordering process to speed up service and other processes.growing digital presence in the restaurant industry, allowing us to provide customers with a familiar digital experience. Project Goals Cut food waste by 25% Increase daily guest counts by 10% North location targeted for a 10% increase appetizer sales the Downtown location targeted for a 20% increase appetizer sales Reduce table turn time by 30 minutes checkout time of one minute or less 98% order accuracy Deliverables ● training and getting waitstaff to be more aware of guest pacing ● orders made correctly. ● average is eight minutes for appetizers and 12-15 minutes for entrees. ● tablets function properly ● finalized menu and coupon value mock-ups for upload ● Pre-training meeting to introduce tablets and changes to staff before training them on the tablets Scope and Exclusion In-Scope: ● employee satisfaction Out-of-Scope: ● policy change Benefits & Costs Benefits: Implementing menu tablets at tables and digitizing the ordering process will speed up service and other processes. It will allow us to turn tables more quickly and serve more guests. Additionally, it will give us clear data points to track metrics so that we can help ensure the restaurant’s success. It will also help us keep up with the growing digital presence in the restaurant industry, allowing us to provide customers with a familiar digital experience. Costs: $200 per tablet for the 40 tablets Subscription $300 a month and would cover all 40 tablets Hardware and Software Implementation across locations $30,000 Maintenance (IT fees through EOY) $5,000 Updated website and menu design fee $5,000 Other customization fees $550 Training materials and fees $10,000 Appendix: ● https://www.coursera.org/learn/applying-project-management/resources/fp3OX ● https://docs.google.com/spreadsheets/d/1DjRuysdQk_eN9CJD8ctW0djpsAHiL LLVo9hetRMG_SM/template/preview ● https://www.coursera.org/learn/applying-project-management/resources/DiTdO ●
