Project Charter: Beginning of digital transformation for
restaurants
DATE: [08/22/2021]
Project Summary
Sauce & Spoon will launch a pilot rollout of tabletop menu tablets at two of their
restaurant locations for the bar section in order to turn tables more quickly, serve more
guests and create data points to track quality metrics. This will allow the business to
keep providing quality service while meeting their annual sales growing goal of +28%.
Project Goals
● Increase average daily guest counts by 10% in the next 3 months.
● Decrease the average of table turn time by about 30 minutes in the next 4
months.
● Increase product mix in +10% of the orders in the next 2 months.
● Reducing food waste by 25% in the next 3 months.
● Increase the average check value from $65 to $75 in 2 months.
● Increase the overall appetizer sales by 15%.
Deliverables
● Tablet packages that include menu add-ons and coupons.
● Software integration with existing systems.
● Training sessions for staff.
● Implementation of data metrics.
● Digital menu designed.
Scope and Exclusion
In-Scope:
● Two locations.
● Implementing bar section.
Out-of-Scope:
● Other locations.
● Restaurant sections different from the bar section.
● Improvement in existing systems.
● Policy change on food return.
● Measuring employment satisfaction.
Benefits & Costs
Benefits:
● Meeting annual sales growth goals while maintaining quality.
● Reduce food waste.
Costs:
● Training materials and frees: $10.000
● Hardware and Software Implementation across locations: $30.000
● Maintenance (IT fees through EOY): $5.000
● Update website and menu design fee: $5.000
● Other customization fees: $550
Appendix:
The goal of “reducing guest wait time” won’t be included as a separate goal.
● Disagreement on rellocating some of the payroll from our FOH to be able to
hire more kitchen staff to meet increasing demand.
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