Project Charter: Tabletop Menu Tablets
DATE: [03/04/2023]
Project Summary
Sauce & Spoon will be implementing menu tablets at tables and digitizing the ordering
process to help speed up service and other processes.
Project Goals
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Start implementing the pilot at the beginning of Q2 in both restaurants
Decrease average table turn time by approximately 30 minutes by the end of
the second quarter (Q2), resulting in decreased customer wait time
● Increase average daily guest counts by 10%.
● Reduce food waste by 25% by the end of Q2
● Increase average check total to $75 by selling more appetizers and beverages
by the end of Q2, resulting in increased profits
Deliverables
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Roll out the pilot in the bar
Tablet packages that include menu add-ons and coupons
Get estimates on a goal of reducing food waste
Training staff on the new system.
Software integration with existing POS system and host software
Reallocate some of the payroll from our FOH budget
Scope and Exclusion
In-Scope:
● Training materials
● Hardware and software implementation for both locations
● Maintenance up to the end of the year (EOY)
● Website and menu design update
● Data result from the analysis
Out-of-Scope:
● Meal replacement policy
● Hiring more kitchen staff
● Improving the satisfaction of the kitchen staff
Benefits & Costs
Benefits:
● Increase the company profit.
● Reduce the company expenses with the staff and the turnover.
● Reduce the company expenses with food waste/
● Provide customers with a familiar digital experience.
● Improve the food and service quality.
● Reduce the human error in ticketing.
● Facilitate the onboard training.
● Real data points to track metrics and measure success.
Costs:
● Training Materials and fees $10,000
● Hardware and Software Implementation for both locations $30,000
● Maintenance(IT fees through EOY) $5,000
● Website and Menu design fee $5,000
● Other customizations fees $550
Appendix:
● Misalignment-1: Expand the tablet rollout to include all of the restaurant
○ Decision: “Out-of-scope” Keeping to the original plan
○ Note:Omar(owner of Sauce & Spoon,) and Deanna(Director Of
Operations) are up for the change,Alex (General Manager, Downtown)
does not agree.
● Misalignment-2: Company policy adjustment
○ Decision:It’s moved to “Out-of-scope” to address separately.
Deanna(Director Of Operations) and Carter (Executive Chef) are
adjusting the policy separately, and it will reflect in the project goals.
● Misalignment-3: Return policy
○ Decision:Reducing the food wastage and customer waiting time by
implementing table-top tablet menus.
○ Note:Gilly (General Manager, North location) was not aware of the
policy change originally.
● Misalignment-4: Employee turn-over
○ Decision:It’s moved to “Out-of-scope” to address separately and it is to
be added once the metrics are calculated.
● Misalignment-5:Reducing food wastage
○ Decision: Reducing food wastage is the ultimate goal, the tablet rollout
idea was accepted but changes in company policies are still to be
discussed.