Project Charter: Table Top
DATE: [12/23/22]
Project Summary
Our plan is to launch a pilot rollout of tabletop menu tablets at the bars of two of our restaurant
locations, Sauce & Spoon North and Sauce & Spoon Downtown to assist customers with
quick, easy ordering options that will help in increasing the efficiency and effectiveness of
restaurant operations thus improving profitability.
Project Goals
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Decrease table turn time by 30 minutes (from 80 min to 50 min at the bar) by the end of
Q2, increasing revenue potential. Faster table turn times are one component of shorter
guest wait times.
Increasing average daily guest counts by 10% on average in the first six weeks after
implementation, resulting in increased profits
Maintain an average rating of 4.5/5 stars on our review platform
Reduce food waste and comped meals from incorrect orders by 25% by the end of Q2,
increasing revenue.
Improve kitchen staff performance by reducing the number of orders that are sent back,
improving customer service and wait times.
Capture clear data points to track metrices for the restaurant’s success and evaluate
them six month after implementation, resulting in detailed insights
Promoting and increasing product mix with advertises and coupons
Reducing employee turnover and burnout-rates by 50% in the next year, to raise
employee health and satisfaction
Deliverables
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Successful installation of working tablets at two restaurant locations
Tablet software is integrated in the existing system
Training for the staff
Coupons and advertisement on the tablet
Clear data points to track metrics
Evaluate if an increase of cooks is required
New items on the menu
Customer satisfaction survey
Scope and Exclusion
In-Scope:
● Implement tabletop menu tablets at two restaurant locations
● Rollout of tablets will be in the bar area of the restaurants
● Integration of tablets with existing software
● Reduce food waste
Out-of-Scope:
● Change the policy
● More restaurants
● Wifi in the restaurants
Benefits & Costs
Benefits:
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Decrease customer wait and delivery time
More data available to analyze and make better decisions
Reduce employee turnover and cost of onboarding staff
Shortening customer wait times and improving order accuracy will improve the value of Soup
& Spoon’s brand.
Improves product mix.
Costs:
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Training materials and fees = $10,000
Hardware and Software Implementation at two (2) locations= $30,000
Maintenance (IT fees through EOY) = $5,000
$5,000 = Updated website and menu design fee
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Other customization fees =$550
Appendix:
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How much kitchen staff needed - discussion pending
Decreasing table turn time should naturally reduce guest wait time – resolved
A separate meeting will be held to discuss policy change – discussion pending
A separate meeting will be held for improving satisfaction of kitchen staff
Appetizer sales target is 15% - resolved