Project Charter: [Menu Tablets]
DATE: [05/03/23]
Project Summary
Menu tablets is a pilot rollout of tabletop menu tablets which include a digital menu and pointof-sale to assist customers with quick, easy ordering options. It which will be implemented in
the bar area at two restaurant locations: North and Downtown. The purpose of this project is
providing guests to order through an integrated tablet system located at each table when they
arrive at the restaurant.
Project Goals: End of Q2
● Decrease turn table time by 30 min in order to guest wait time and increase daily
guest by 15%
● Digitalize the ordering
● Increase customer satisfaction by TBD %
● Ensure that both front of the house and kitchen have enough staff to deal with an
average daily guest count increased by 10%
● Decrease meal comp by decreasing the number of foods send-backs by TBD% and
reduce food waste by 25%
● Increase profit margin by 10%
● Give clear data points to track metrics to ensure success
Deliverables: End of Q2
● Tabletop menu tablets in the Bar area of the North and Downtown locations.
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● Ordering and paying system that communicates with current software
● All bar staff and 75% of other staff trained on new tablets
● Coupon system on new tablet software featuring appetizers
Scope and Exclusion
In-Scope:
 Staff Training protocols, Review of fund allocations, Review of Employee Satisfaction
score
Out-of-Scope:
● Policy changes (like saving food waste)
Benefits & Costs
Benefits:
● Increase profits
● Increase employee and customer satisfaction
Costs:
● Training materials and fee - $10,000
● Hardware and software implementation across locations - $35,000
● Updated website and menu design fee - $5,000
● Other customization fees -$550
Appendix: some misalignment:
● Include policy change in the project or not
● Measure employee satisfaction as a part of scope. Carter and Deanna will work
together to find how to measure it
● Payroll reallocation from the front to the back house. Alex/Deanne agree money needs
to be allocated to BOH but Gilly thinks the FOH will need more payroll allocations. No
decision made yet.
● Increase appetizer sales (Alex and Gilly disagreement). Gilly and Alex have different
needs when it comes to appetizers due to the customer base. After pushback from
Petathey agree to an average increase of %15.
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