Email #1
From: Peta
To: Seydou
Subj: Concerns re: Program Expansion
Good afternoon, Seydou
It was lovely to meet with you yesterday; I appreciated your input on an expanded rollout.
Your insight and contributions have been invaluable to the project.
As previously discussed, I remain concerned about expanding the rollout past the bar
sections of our restaurants. Omar asked that we expand to include all dining sections in the
Downtown & North locations, but I’m afraid this would be out of scope from our
original intention. Based upon my previous experience, an incremental approach affords a
more limited risk and allows staff to problem solve with more limited consequences. You
mentioned in our meeting that a gradual scale-up of kitchen operations will be better equipped
to meet the demands of our customers.
Customer satisfaction is our priority and drives our revenue. I believe we share a
similar concern that this rapid rollout might have consequences that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your concerns with me, so
that I may meet with Omar & Deanna to discuss them further?
As we advance in this project, I would like to come to a consensus with our team and ensure
buy-in from both Omar and Deanna that a gradual approach will bring the best results for
long-term revenue growth. I hope that our united front will be convincing to
Omar & Deanna to get on board with this approach.
Best,
Peta
Email #2
From: Peta
To: Carter
Subj: Concerns re: Program Expansion
Hello Carter,
It was nice to meet with you yesterday, I appreciated your input regarding the expanded
rollout. Your input and contributions have been so valuable to our project!
As previously discussed, I remain concerned about expanding past the bar sections of our
restaurants. Omar has requested that we expand the rollout to include all dining
sections in the Downtown & North locations, but I’m afraid this would be out of scope from our
original intention. Based upon my previous experience, an incremental approach affords a
more limited risk and allows staff to problem solve with more limited consequences. As well,
current staffing is not sufficient to handle a significant increase in orders without
hiring additional personnel immediately.
Customer satisfaction is our priority and drives our revenue. I believe we share a
similar concern that this rapid rollout might have consequences that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your concerns with me, so
that I may meet with Omar & Deanna to discuss them further?
As we advance in this project, I would like to come to a consensus with our team and ensure
buy-in from both Omar and Deanna that a gradual approach will bring the best results for
long-term revenue growth. I hope that our united front will be convincing to
Omar & Deanna to get on board with this approach.
Best,
Peta