Email #1
From: Peta
To: Seydou
Subj: Tablet risks
Good Afternoon Seydou,
I am writing to you because the owner of sauce and spoon would like to make some changes
to our plan. He is thinking of expanding the project to all areas.
As you know, if we try only in the bar area we will face a low risk and a high level of control,
we can have data and then decide how to grow the project.
I would like to speak to you in person if possible before the next meeting so that we can share
ideas and maybe find common ground about this topic.
Thank you,
Peta
Email #2
From: Peta
To: Seydou
Subj: Tablet risks
It was a pleasure to meet with you yesterday and receive your input with regard to an
expanded rollout. Your insight and contributions have been invaluable to the project thus
far.As stated in our last meeting, I am still concerned about expanding the rollout past the
barsections of our restaurants.
Omar has requested that we expand the rollout to include all diningsections in the Downtown
& North locations, but I’m afraid this would be out of scope from our original intention. In my
experience handling projects like this, an incremental approach affordsa more limited risk and
allows staff to problem solve with more limited consequences.
As yousaid in our meeting, a gradual scale-up of kitchen operations will be better equipped to
meet the demands of our customers.At the end of the day, customer satisfaction drives our
revenue. I believe you and I share asimilar concern that an expansive rollout will have
consequences that will negatively impact ourcustomer satisfaction. Would you feel
comfortable sharing a list of your biggest rolloutexpansion concerns with me, so that I may
meet with Omar & Deanna to discuss them further? Moving forward, I’d like to be able to
come to a consensus with our team and ensure buy-infrom both Omar and Deanna that a
gradual approach will yield the best results for long-termrevenue growth. I am hoping that by
showing a united front, we would be more convincing toOmar & Deanna to share this mindset.
Warm Regards,
Peta