Email #1
From: Peta
To: Seydou
Subj:Tablets and Sales Rollout
With your experience using these tablets, please help me with the rollout and pushing the
idea of keeping the project just to the bar area. I believe that expanding this rollout too quickly
with hurt sales and customer experience. What are any other thoughts you can add to this?
Your sales experience would be greatly appreciated in this matter
V/R,
Peta
Project Manager
Email #2
From: Peta
To: Carter, Executive Chef
Subject:Program Expansion Concerns
Good afternoon, Carter. It was a pleasure to meet with you yesterday and receive your input
with regard to an expanded rollout. Your insight and contributions have been invaluable to the
project thus far.As stated in our last meeting, I am still concerned about expanding the rollout
past the bar sections of our restaurants. Omar has requested that we expand the rollout to
include all dining sections in the Downtown & North locations, but I’m afraid this would be out
of scope from our original intention. In my experience handling projects like this, an
incremental approach afford a more limited risk and allows staff to problem solve with more
limited consequences.Additionally, current staffing is not robust enough to handle a significant
uptick in orders without hiring additional personnel immediately.At the end of the day,
customer satisfaction drives our revenue. I believe you and I share a similar concern that an
expansive rollout will have consequences that will negatively impact our customer
satisfaction. Would you feel comfortable sharing a list of your biggest rollout expansion
concerns with me, so that I may meet with Omar & Deanna to discuss them further?Moving
forward, I’d like to be able to come to a consensus with our team and ensure buy-in from both
Omar and Deanna that a gradual approach will yield the best results for long-term revenue
growth. I am hoping that by showing a united front, we would be more convincing toOmar &
Deanna to share this mindset.
Warm Regards,
Peta
Project Manager