Email #1
From: Peta, Project Manager
To: Seydou, Restaurant Technology Consultant
Subj: Program Expansion Concerns
Good afternoon, Seydou It was a pleasure to meet with you yesterday and receive your input
with regard to an expanded rollout. Your insight and contributions have been invaluable to the
project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining sections in the Downtown & North locations, but I’m afraid this would be out of scope
from our original intention. In my experience handling projects like this, an incremental
approach affords a more limited risk and allows staff to problem solve with more limited
consequences. As you said in our meeting, a gradual scale-up of kitchen operations will be
better equipped to meet the demands of our customers.
At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact
our customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar & Deanna to discuss them
further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.
Warm Regards,
Peta
Project Manager
Email #2
From: Peta, Project Manager
To: Carter, Executive Chef
Subj: Program Expansion Concerns
Good afternoon, Carter. It was a pleasure to meet with you yesterday and receive your input
with regard to an expanded rollout. Your insight and contributions have been invaluable to the
project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining sections in the Downtown & North locations, but I’m afraid this would be out of scope
from our original intention. In my experience handling projects like this, an incremental
approach affords a more limited risk and allows staff to problem solve with more limited
consequences. Additionally, current staffing is not robust enough to handle a significant uptick
in orders without hiring additional personnel immediately.
At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact
our customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar & Deanna to discuss them
further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.
Warm Regards,
Peta
Project Manager