From: Peta, Project Manager
To: Seydou, Restaurant Technology Consultant
Subj: Program Expansion Concerns
Good afternoon, Seydou
It was a pleasure to meet with you yesterday and receive your input with regard to
an expanded rollout. Your insight and contributions have been invaluable to the
project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past
the bar sections of our restaurants. Omar has requested that we expand the rollout
to include all dining sections in the Downtown & North locations, but I’m afraid this
would be out of scope from our original intention. In my experience handling
projects like this, an incremental approach affords a more limited risk and allows
staff to problem solve with more limited consequences. As you said in our meeting,
a gradual scale-up of kitchen operations will be better equipped to meet the
demands of our customers.
At the end of the day, customer satisfaction drives our revenue. I believe you and I
share a similar concern that an expansive rollout will have consequences that will
negatively impact our customer satisfaction. Would you feel comfortable sharing a
list of your biggest rollout expansion concerns with me, so that I may meet with
Omar & Deanna to discuss further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure
buy-in from both Omar and Deanna that a gradual approach will yield the best
results for long-term revenue growth. I am hoping that by showing a united front,
we would be more convincing to Omar & Deanna to share this mindset.
Warm Regards,
Peta
Project Manager