• Explain why skills are critical to management success
• Go through the course outline
• Put you into your teams
• Introduce some of the elements of effective teams
• Review meeting management

• Technical Skills
• Conceptual Skills
• Human Relations Skills
– Interpersonal Skills
– Political skills

Management Skill Required at Different
Levels
Lower-Level
Management
Upper-Level
Management
Technical Skills
Human Relations Skills
Conceptual Skills

• Foster an understanding of basic social processes in organizations
• Promote self-awareness in participants
• Help participants:
– Become more skilled at analyzing behaviour in organizations
– Learn what behaviours are more appropriate in what situations
– Acquire a repertoire of useful behaviours and skills

• The process of experiential learning
– Have a positive mind set
– Learn the concepts
– Watch people use the behaviour
– Practice the behaviour
– Use the behaviour
• Am I the expert?

• “This is the best course I have ever taken. I learned a lot about myself and improved my skills tremendously.”
• “This course sucks! It was a total waste of time. I learned absolutely nothing.”

• How do you reconcile these two comments about the same section of the same course?
• What you get out of the course is directly proportional to what you put in.

• Self-assessment exercises
– Hand in your scores for SAQ1-5 (pp 24-39),
Learning Styles Inventory, & Locus of Control scales
• Can hand in by e-mail or at my office