HRP 108-02 Organizational Behaviour
January 9 2024
Terms to remember
Organizational Behaviour : studies what people think feel and do In around organizations
Organizations:
- Groups of people who work interdependently toward some purpose
- Collective entities
- Collective Sense of purpose
Workplace events : merging of companies, board meetings, COVID-19, change in government
Organizational effectiveness is an ideal state in which the organization:
- has a good fit with its external environment (open system).
- Effectively transforms inputs to outputs. (Human capital)
- Satisfies the needs of key stakeholders.
Stakeholder : clients, community, shareholders, local partners
Subsystems help the larger system
Human capital and using it is a competitive advantage
- essential for success
- Difficult to find or copy ( there’s only one you)
- Difficult to replace employees with technology
Human capital improves organizational effectiveness
-directly improves individual behaviour and performance
-performing diverse tasks in unfamiliar situations
- company’s investment in employees motivates them. ($$ for professional development )
Values are relatively stable, evaluate beliefs that guide preferences, courses of action.
Corporate Social Responsibility - activities intended to benefit society and the environment beyond the
firm’s immediate financial interests or legal obligations.
5 types of OB anchors
-
systematic research - study organizations using systematic research methods
Practical orientation - ensure that OB theories are useful in organizations
Multi disciplinary- important knowledge from other disciplines not just create its own knowledge
Contingency - recognize the effectiveness of an action may depend on the situation
Multiple levels of analysis- understand OB events from three levels of analysis : individual, team,
organization
Surface Level Diversity - what you can observed on the surface
Deep-level Diversity Work-life integration - effectively engaged in work and nonword roles with low role conflict
Employment Relationships
Direct employment - employee working directly with employer
Indirect employment - outsourced or agency work
Contract employment - worker is one firm serving a client
Employee Role Perceptions
Role perceptions are clearer when we
- understand our tasks or accountable consequences
- Understand task/performance priorities
- Understand the preferred behaviours/procedures
Benefits of clear role
-higher proficient job performance
-better coordination with others
-higher motivation
Situational factors - conditions beyond person’s short term control that contain or facilitate behaviour
Constraints- time, budget, facilities,etc
Cues- signs warning of nearby hazards
Types of individual behaviour
Task perfomance:
-voluntary goal-directed behaviours
-three types of performance
1. Proficient
2. Adaptive
3. Proactive
Organizational citizenship behaviours (OCBs)
-cooperation with or helpfulness, supports work context
- OCBs are directed toward individuals and organizations
- Some orbs are discretionary others implicit job requirement
- Orbs may have negative consequences
Counterproductive work behaviours
- voluntary behaviours that may harm the organization
Joining and staying with the organization.
- Problems with skills shortages and high turnover.
Maintaining work attendance
-Absences due mainly to situation and motivation
-Presenteeism: attending schedule work during significantly reduced capacity (illness, injury)