Description:
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When and where did this happen?
Why were you there?
Who else was there?
What happened?
What did you do?
What did other people do?
What was the result of this situation?
Feelings:
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What did you feel before this situation took place?
What did you feel while this situation took place?
What do you think other people felt during this situation?
What did you feel after the situation?
What do you think about the situation now?
What do you think other people feel about the situation now?
Evaluation:
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How could this have been a more positive experience for everyone involved?
If you were faced with the same situation again, what would you do differently?
What skills do you need to develop, so that you can handle this type of situation?
Action:
This is where you need a plan or conscious decision to reinforce your best practice and identify
actions and changes that will improve practice
Action Planning
Consider the effectiveness of your current leadership behaviours
 Identify behaviour that you would like to continue and that you would like to
change?
 Consider new behaviours you would like to adopt?
 Think about using the Reflective practice model to identify what is going well and
what you could develop
Action Plan: Successful behaviour for leaders and managers
Actions
Who will help When will I
me?
implement
this?
How will I know if I’ve
achieved this?
1
Behaviour I
will carry out
more often
Behaviour I
will reduce
New
behaviour I
will adopt
2