Develop and review strategic objectives and business goals for telecommunications operations

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4989 version 4
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Develop and review strategic objectives and business goals for
telecommunications operations
Level
6
Credits
4
Purpose
This unit standard is for people who are currently working, or intend to work,
in positions requiring the definition, development, and review of
organisational strategic objectives and business goals.
People assessed as competent in this unit standard are able to define
strategic objectives for the organisation, and develop business goals at the
macro level to achieve those objectives; and carry out constant and
systematic review of these strategic objectives and goals to ensure
achievement of performance targets.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
4989 version 4
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Special notes
General Range
Vision: broad statement of the long term purpose for which the organisation was
established;
Mission: motivational and marketing statement which expresses the organisation’s
external and internal commitment to its core business and to its staff;
Culture: statement of the values and principles which the organisation expects to be
demonstrated internally and externally in staff behaviour;
Strategic objectives: medium term (3 – 5 year) performance objectives in identified key
areas, which directly support the achievement of the organisation's vision, mission, and
values statements;
Business goals: short term (1 year) performance targets which directly support strategic
objectives, and are stated in implementable and measurable terms;
Stakeholders: Board, management, shareholders, staff, customers;
Management group: senior managers as identified by Chief Executive.
Elements and performance criteria
Element 1
Define and develop strategic objectives and business goals.
Performance criteria
1.1
Strategic objectives and business goals are consistent with and support the
organisation's vision, mission, and values, and are developed within agreed
timeframes.
1.2
Business information and analysis used to develop strategic objectives and
business goals are current, accurate, and complete.
Range
1.3
Strategic objectives identify key areas to be targeted to achieve long term vision
and mission, are expressed in measurable terms, and are agreed with
management group.
Range
1.4
business information – financial, customer profiles, operational,
human resources;
analysis – SWOT (Strengths, Weaknesses, Opportunities, and
Threats), gap analysis, five forces, strategic positioning.
key areas – quality, market sector, productivity;
measurable – quantity, quality, cost, timeframe.
Business goals identify performance targets to be met in current period to
achieve the strategic objectives, are expressed in measurable terms, and are
agreed with management group.
Range
current period – financial year, calendar year;
measurable – quantity, cost, quality, timeframe.
 New Zealand Qualifications Authority 2016
4989 version 4
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1.5
Support for strategic objectives and business goals is optimised by consultation
with stakeholders.
1.6
Resources required to support strategic objectives and business goals are
identified and agreed with authorised persons
Range
1.7
Systems to support strategic objectives and business goals are identified and
initiated.
Range
1.8
authorised persons – Board, shareholders, management group.
quality teams, management, operational, human resource and
financial systems.
Contingencies to strategic objectives and business goals are anticipated, and
realistic alternatives are identified and agreed with personnel who have
delegation to initiate action.
Range
contingencies – internal, external, political, financial, Board policy.
1.9
Agreed strategic objectives and business goals are presented in annual
Business Plan which is accurate and complete and published at specified time.
1.10
Documentation relating to development of strategic objectives and business
goals is filed in correct place, and is available to authorised persons.
Element 2
Review strategic objectives and business goals.
Performance criteria
2.1
Strategic objectives are reviewed at agreed intervals, validity of objectives is
confirmed, and opportunities for improvement are identified and actioned.
Range
2.2
Organisation performance is monitored against agreed business goals at
regular intervals, results are analysed, and opportunities for improvement are
identified and actioned.
Range
2.3
agreed intervals – at least twice a year.
regular intervals – weekly, at least monthly.
Unacceptable variations in achieving business goals are identified, and prompt
corrective action is initiated with relevant personnel.
Range
corrective action – people, systems;
relevant personnel – Board, management.
 New Zealand Qualifications Authority 2016
4989 version 4
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2.4
Agreed changes to strategic objectives and business goals are initiated and
communicated to those affected in a timeframe which maximises advantage to
the organisation.
Range
2.5
changes – business goals, operational strategies, performance
targets.
Documentation relating to the review of strategic objectives and business goals
is filed in correct place, and is available to authorised persons.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
[email protected] if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016
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