4992 version 4
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Review effectiveness of and make changes to operational strategies in
telecommunications operations
Level
6
Credits
4
Purpose
This unit standard is for people who are currently working, or intend to work,
in positions which require the monitoring and review of the effectiveness of
plans and strategies and the implementation of changes to operational
strategies and business goals.
People assessed as competent in this unit standard are able to carry out ongoing monitoring of plans and strategies at an operational or departmental
level, and the review of unacceptable variations from a specified plan and
definition of new plans and strategies.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
4992 version 4
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Special notes
General Range
Operational strategies: plans and performance targets, management, financial, marketing,
human resources, production, information systems;
Business goals: organisation annual performance targets which directly support strategic
objectives, and are stated in implementable and measurable terms;
Department: department, division, unit;
Management group: senior managers as identified by Chief Executive.
Elements and performance criteria
Element 1
Monitor and review effectiveness of operational strategies.
Performance criteria
1.1
Operational strategies are reviewed at regular intervals for achievement of
organisation performance targets, and opportunities for improvement to
strategies are identified and recorded.
Range
1.2
Performance target reports for operational strategies are accurate and
complete, and are received by authorised persons at regular intervals.
Range
1.3
internal, external, financial, political, market fluctuations.
Unacceptable variations from agreed strategies are identified from regular
analysis of performance target reports and corrective action is taken promptly.
Range
1.5
reports – variances, trends;
authorised persons – managers, department staff;
regular intervals – weekly, monthly.
Constraints to achievement of performance strategies are identified and agreed
contingency plans are initiated.
Range
1.4
monthly, quarterly, at least twice a year.
analysis – source of problem: inputs, process, targets, external;
regular – weekly, monthly;
corrective action – internal, external, people, system.
Achievement of performance targets is celebrated.
Range
performance targets – organisation, department, personal;
celebrated – certificate, reward, speech, letter, publicity, party.
1.6
Documentation relating to monitoring and review of operational strategies is
accurate and complete, filed in correct place, and available to authorised
persons.
 New Zealand Qualifications Authority 2016
4992 version 4
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Element 2
Implement changes to operational strategies.
Performance criteria
2.1
Changes to operational strategies are agreed with authorised persons and are
implemented within agreed timeframes.
Range
2.2
Trends in achievement of performance targets are recorded at regular intervals,
and summary of data is accurate, complete, and recorded for contribution to
strategies for change.
Range
2.3
authorised persons – managers, technical specialists, department
staff.
trends – products, sales, market share, demographic factors;
regular intervals – weekly, fortnightly, at least monthly.
Recommendations to change operational strategies or business goals are
based on valid evidence and reasoned argument, and are received promptly by
authorised persons.
Range
authorised persons – Board, CEO, management group.
2.4
Details of agreed change to business goals and/or operational strategies are
communicated to those affected within agreed timeframes and in a manner,
level, and pace that is understood by them.
2.5
Recommendations for operational strategies for next planning cycle are based
on valid and accurate annual review of effectiveness of current strategies, and
are received by authorised persons by agreed time.
2.6
Documentation of reviews and reports of effectiveness of operational strategies
is accurate and complete, filed in the correct place, and available to authorised
persons.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
4992 version 4
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016