23827 version 1
Page 1 of 4
Demonstrate knowledge of staff employment and evaluate staff
performance in a road transport operation
Level
5
Credits
8
Purpose
This unit standard is for people in management positions in the road
transport industry, and is applicable to both goods and passenger services.
People credited with this unit standard are able to: demonstrate knowledge of
legislation governing the employment of staff; demonstrate knowledge of
employment contracts; demonstrate knowledge of managing and developing
staff performance in a road transport operation; develop job descriptions for
road transport operation staff; and evaluate staff performance in a road
transport operation.
Subfield
Commercial Road Transport
Domain
Road Transport Management
Status
Registered
Status date
25 June 2007
Date version published
25 June 2007
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
Accreditation and Moderation Action Plan (AMAP) reference
0092
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
23827 version 1
Page 2 of 4
Special notes
1
The legal requirements to be complied with include:
Employment Relations Act 2000;
Hazardous Substances and New Organisms Act 1996;
Health and Safety in Employment Act 1992;
Holidays Act 2003;
Human Rights Act 1993;
Land Transport Act 1998, and any Rules made subject to the provisions of the Act;
Privacy Act 1993.
2
Elements 4 and 5 may be assessed in a real and/or simulated situation.
3
A road transport operation may form part of an organisation’s activities or it may
constitute a complete organisation.
Elements and performance criteria
Element 1
Demonstrate knowledge of legislation governing the employment of staff in a road
transport operation.
Performance criteria
1.1
Legislation governing employment of staff is identified, and employer obligations
are outlined in relation to the operation’s business.
Range
includes – wages, holidays, leave, equal pay, hours of work,
health and safety provisions, equal employment opportunities,
training, human rights, hazards and hazardous substances, work
environment, advice on employee rights and obligations, privacy.
1.2
Obligations for the provision of information and advice to employees are
explained in relation to the requirements of the Employment Relations Act 2000.
1.3
Employer obligations for drivers and vehicles are explained in terms of land
transport legislation.
Element 2
Demonstrate knowledge of employment agreements in the road transport industry.
Performance criteria
2.1
The types of employment agreements and methods of negotiating employment
conditions are described in terms of legal requirements.
Range
types of employment agreement include but are not limited to –
collective agreement, individual employment agreement, contracts
for services, contracts of service, short-term contracts.
 New Zealand Qualifications Authority 2016
23827 version 1
Page 3 of 4
2.2
The explanation includes the mutual obligations of employer and employee.
2.3
The explanation includes the principles of natural justice and how these
principles apply to a dispute between employer and employee.
2.4
Procedures for settling personal grievance and employment disputes are
identified in terms of legal requirements and the principles of natural justice.
Range
grievance includes but is not limited to – unjustifiable dismissal or
action, sexual or racial harassment, discrimination, disadvantage,
duress.
Element 3
Demonstrate knowledge of managing and developing staff performance in a road transport
operation.
Performance criteria
3.1
The objectives of performance appraisal are identified in terms of objectivity,
accountability, staff management, staff development and motivation.
Range
3.2
The contents of job descriptions are described in terms of relationship to
performance management.
Range
3.3
equal opportunities, health and safety, data protection, dress
standards, adherence to any smoking policy, customer service
policy, telephone manner, managing personal business during
work time.
Strategies for managing the aspirations, motivations, and personal differences
of staff are identified.
Range
3.5
actions, methods, equipment, outcomes.
Clauses standard to all organisational job descriptions are identified.
Range
3.4
employee, manager, employing organisation.
three of – drivers, office staff, maintenance staff, warehouse staff,
sales staff, supervisory staff;
two ethnic groups other than the candidate’s own;
no religion, Christian, one other religion;
men and women;
different age groups.
Methods for identifying and addressing language, literacy and numeracy
difficulties are described.
 New Zealand Qualifications Authority 2016
23827 version 1
Page 4 of 4
Element 4
Develop job descriptions for road transport operation staff.
Performance criteria
4.1
Job descriptions are developed for a professional driver, and a non-driving staff
member.
Range
tasks, purpose, performance standards and associated criteria.
Element 5
Evaluate staff performance in a road transport operation.
Range professional driver, non-driving staff member.
Performance criteria
5.1
Preliminary assessment of staff member’s performance indicates positive
achievements against the required performance standards, identifies any areas
where improvements in staff performance are required, and identifies methods
to achieve these improvements.
5.2
Performance assessment is discussed with staff member in an objective and
constructive manner, using appropriate language.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZ Motor Industry Training Organisation (Incorporated) info@mito.org.nz if
you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016