Communicate using a radio telephone in a compliance context

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11282 version 5
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Communicate using a radio telephone in a compliance context
Level
2
Credits
1
Purpose
This unit standard is for compliance officers. People credited with this unit
standard are, in a compliance context, able to demonstrate knowledge of
procedures for the use of a radio telephone, and use a radio telephone.
Subfield
Compliance and Law Enforcement
Domain
Compliance and Regulatory Control
Status
Registered
Status date
27 February 2006
Date version published
20 June 2008
Planned review date
31 December 2011
Entry information
Open.
Accreditation
Evaluation of documentation by NZQA and industry.
Standard setting body (SSB)
The Skills Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0046
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment may be in relation to one specific organisational context applying the
specific codes, call signs, and procedures of that organisation.
2
Assessment may be in relation to a wide variety of compliance contexts, including all
local government compliance contexts. This means that communication must be
appropriate to the performance context. Factors to be taken into account include the
role of the officer, the response of any clients, and the desired outcome. For
example, what is appropriate communication during first contact in an emergency will
differ from what is appropriate when an officer is requesting assistance by radio, or
requesting a list of contacts for a notifiable disease, or conducting a routine
discussion of an approval.
 New Zealand Qualifications Authority 2016
11282 version 5
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Element 2 may be assessed against in real situations or in simulated situations,
including a simulated emergency situation, that are as near as possible to real
situations.
Elements and performance criteria
Element 1
Demonstrate knowledge of procedures for the use of a radio telephone in a compliance
context.
Performance criteria
1.1
The standard format or formats and procedure or procedures approved by the
organisation are explained.
1.2
Knowledge of the phonetic alphabet, RT codes, and all call signs is
demonstrated.
Element 2
Use a radio telephone in a compliance context.
Range
at least five situations, including at least one emergency situation.
Performance criteria
2.1
Transmission follows the standard format or formats and procedure or
procedures approved by the organisation.
Range
2.2
Messages sent are appropriate to radio telephone use in a compliance context.
Range
2.3
includes but is not limited to not interrupting traffic except in an
emergency.
length, structure, vocabulary, phraseology, articulation, voice
modulation and projection, RT codes, call signs, use of phonetic
alphabet.
Confidentiality of client information is maintained during transmission.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
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Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation [email protected] if you wish to suggest changes
to the content of this unit standard.
 New Zealand Qualifications Authority 2016
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