NZQA Expiring unit standard
4968 version 8
Page 1 of 3
Title
Establish and maintain effective working relationships for
telecommunications operations
Level
3
Credits
Purpose
4
This unit standard is for any member of staff who currently is,
or will be, working with and relating to others on a day-to-day
basis in the telecommunications industry.
People credited with this unit standard are able to establish and
maintain:
–
effective working relationships with colleagues in
telecommunications operations; and
–
the trust and support of supervisors in
telecommunications operations.
Classification
Telecommunications > Telecommunications - Management and
Operational Support
Available grade
Achieved
Explanatory notes
1
2
References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and their subsequent amendments and replacements.
This unit standard is
expiring
Range
a
relationships – with juniors, peers, supervisors, customers;
b
customers – may be internal or external to the organisation and may include
end customers and clients of the organisation.
Outcomes and evidence requirements
Outcome 1
Establish and maintain effective working relationships with colleagues in
telecommunications operations.
Evidence requirements
1.1
Open, honest, friendly, and co-operative relationships with peers and
colleagues are established and maintained.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
4968 version 8
Page 2 of 3
1.2
Opinions and information are exchanged with peers and colleagues and
differences of opinion, if any, dealt with responsibly.
1.3
Communications are clear, accurate, and complete, and respect the
sensitivities, values, and feelings of colleagues.
1.4
Promises and undertakings to others are honoured, taking account of other
priorities and commitments, by the agreed time.
Range
1.5
personal, one-to-one, one-to-group.
The views of others are listened to and considered, and own views are
expressed clearly and accurately.
Outcome 2
Establish and maintain the trust and support of supervisors in telecommunications
operations.
Evidence requirements
2.1
The supervisor is kept informed in the agreed format and to the expected level
of detail about activities, progress, results, and achievements.
Range
2.2
supervisor – the employee who is directly in charge of the work at
the place where it is performed; this could include manager, team
leader, authorisation holder.
Performance information is clear, accurate, complete, and is provided to the
supervisor in a format and timeframe that reflect the urgency needed to
maintain the protection of personnel and production or service.
This
unit standard
typical performance
information may relate to – is
product, service,
personnel, plant, process.
expiring
Policy and procedural information is obtained from the supervisor as required to
Range
2.3
maintain the agreed and expected levels of performance.
Range
2.4
Ideas for action are accurate, concise, and complete and presented to the
supervisor in a format and timeframe that allows effective thought and action to
be considered and taken.
Range
2.5
standards of performance, rules and regulations, instructions, work
orders.
suggestions, proposals, improvements, changes, including options
in each case.
Identified disagreements are resolved in private without causing damage to the
relationship.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
2.6
4968 version 8
Page 3 of 3
Agreed communication procedures are followed and maintained.
Replacement information
This unit standard has been replaced by unit standard
27910.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
28 July 1995
31 December 2016
Revision
2
31 August 1998
31 December 2016
Review
3
30 May 2000
31 December 2016
Revision
4
3 April 2001
31 December 2016
Rollover and
Revision
5
20 April 2006
Review
6
18 July 2013
31 December 2016
Rollover
7
17 April 2014
31 December 2016
Rollover
8
16 April 2015
31 December 2018
31 December 2016
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
This unit standard is
expiring
Industry Training Organisations must be granted consent to assess against standards by
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016