NZQA Expiring unit standard
19634 version 4
Page 1 of 3
Title
Book in work, interpret instructions, and plan the job
Level
3
Credits
3
Purpose
This unit standard is for people who work in the motor industry.
People credited with this unit standard are able to: book in
work; interpret instructions from the supervisor; and plan the
job.
Classification
Motor Industry > Automotive Administration
Available grade
Achieved
Explanatory notes
1
The following legislation and subsequent amendments must be followed where
applicable:
Health and Safety in Employment Act 1992;
Privacy Act 1993.
2
Company policy includes workplace standards, practices, and procedures, which
must comply with current legislative requirements. The policy should also meet
product manufacturers' specifications, recommendations, and standards.
3
Because of the particular nature of this unit standard it is essential that assessment
be carried out in a commercial workplace under normal working conditions.
Outcomes and evidence requirements
Outcome 1
Book in work.
Evidence requirements
1.1
Customer is greeted courteously according to company policy.
1.2
Customer and job details are obtained and recorded.
Range
1.3
may include but is not limited to – name, address, phone number,
work required.
Recorded information is passed on to supervisor according to company policy.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19634 version 4
Page 2 of 3
Outcome 2
Interpret instructions from the supervisor.
Evidence requirements
2.1
Processes of planning a job are identified.
Range
2.2
sequence, completing job in allotted time, safety.
Instructions received from the supervisor are identified and carried out
according to company policy.
Range
verbal, written.
Outcome 3
Plan the job.
Evidence requirements
3.1
Range of job is identified according to company policy.
3.2
Procedures for carrying out the job are identified according to company policy.
3.3
Parts and equipment are selected to enable the job to be carried out according
to company policy.
3.4
Job is planned so that it is carried out safely within the time specified, to the job
specifications, and according to company policy.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 September 2002
31 December 2016
Review
2
25 June 2007
31 December 2020
Rollover
3
19 November 2010
31 December 2020
Rollover
4
22 August 2014
31 December 2020
Consent and Moderation Requirements (CMR) reference
0014
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19634 version 4
Page 3 of 3
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016