NZQA Expiring unit standard
23454 version 4
Page 1 of 3
Title
Apply service plan requirements to meet the needs of consumers in a
health or disability setting
Level
2
Credits
8
Purpose
People credited with this unit standard are able to: describe the
purpose and requirements of a service plan; support
consumers to meet the goals outlined in their service plan; and
report information that affects the delivery of the service plan.
Classification
Health, Disability, and Aged Support > Community Support
Services
Available grade
Achieved
Explanatory notes
Version 3 was republished to correct errors in the replacement information.
1
In the context of this unit standard, support should aim to maintain, improve, or
restore a consumer’s independence and/or interdependence; utilise the consumer’s
existing strengths; and – where possible – utilise the resources of the local
community.
2
Legislation and codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996 (the Code of Rights);
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993.
This unit standard is
expiring
3
New Zealand Standards relevant to this unit standard include:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8134.2:2008 Health and disability services Standards – Health and disability
services (restraint minimisation and safe practice) Standards;
NZS 8134.3:2008 Health and disability services Standards – Health and disability
services (infection prevention and control) Standards;
NZS 8158:2003 Home and Community Support Sector Standard; available at
http://www.standards.co.nz/.
4
Definitions
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23454 version 4
Page 2 of 3
Consumer refers to a person accessing services in a health or disability setting in
either a residential care facility or in a private home – the person’s own or a friend’s,
group’s, or family member’s.
Organisation’s policies and procedures are the policies and procedures of the
employing organisation of the candidate and include ethical codes, standards, and
requirements.
Service plan is a generic term that covers the individual or group plans (which may
also be referred to by other names) that are developed by service providers for
people receiving support (and may include their family/whānau as appropriate).
Outcomes and evidence requirements
Outcome 1
Describe the purpose and requirements of a service plan.
Evidence requirements
1.1
Purpose of a service plan is described in terms of the organisation’s service
delivery model.
1.2
Requirements of the service plan are described in terms of the support worker’s
role and responsibilities.
Outcome 2
Support consumers to meet the goals outlined in their service plan.
Evidence requirements
2.1
Support to meet consumers’ goals is provided in accordance with the provisions
of the Code of Rights.
2.2
Support is provided in accordance with the service plan and the organisation’s
policies and procedures.
Outcome 3
This unit standard is
expiring
Report information that affects the delivery of the service plan.
Evidence requirements
3.1
Issues that should be reported are described in accordance with the
organisation’s policies and procedures.
Range
3.2
issues may include but are not limited to – feedback, goals,
change in a consumer’s condition, a consumer’s absence from
facility or own home, health and safety accidents and/or incidents.
Reports are provided to supervisor and/or other senior staff in accordance with
the organisation’s policies and procedures.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Replacement information
23454 version 4
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This unit standard has been replaced by unit standard
28545.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 June 2007
31 December 2016
Revision
2
21 January 2011
31 December 2016
Review
3
19 March 2015
31 December 2018
Rollover
4
17 September 2015
31 December 2018
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
This unit standard is
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent
and Moderation Requirements (CMR). The
expiring
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016