NZQA Expiring unit standard
20829 version 5
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Title
Support a consumer's wellbeing and quality of life in a health or
disability setting
Level
2
Credits
6
Purpose
People credited with this unit standard are able to: describe
factors that affect the quality of a consumer’s lifestyle; support
a consumer to pursue interests and activities while recognising
the consumer’s freedom of choice and abilities; and identify the
impact of culture on the support provided.
Classification
Health, Disability, and Aged Support > Community Support
Services
Available grade
Achieved
Explanatory notes
Version 4 was republished to correct errors in the replacement information.
1
In the context of this unit standard, support should aim to maintain, improve, or
restore a consumer’s independence and/or interdependence; utilise the consumer’s
existing strengths; and – where possible – utilise the resources of the local
community.
2
Legislation and codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996;
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993.
3
New Zealand Standards relevant to this unit standard include:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8134.3:2008 Health and disability services Standards – Health and disability
services (infection prevention and control) Standards;
NZS 8158:2003 Home and Community Support Sector Standard; available at
http://www.standards.co.nz/.
4
People seeking credit for this unit standard may be assessed in the workplace or a
simulated environment.
This unit standard is
expiring
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
5
20829 version 5
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Definitions
Consumer refers to a person accessing services in a health or disability setting in
either a residential care facility or in a private home – the consumer’s own or a
friend’s, group’s, or family member’s.
Culture refers to the totality of socially transmitted beliefs, values, customs, behaviour
patterns and/or practices, together with all other products of human work and thought
that are common to – or characteristic of – a particular group or community. The
concept of culture may reflect factors and indicators such as: age, ethnicity, disability,
gender, occupation, organisational background, immigrant or refugee status,
institutional care, religion or spiritual beliefs, sexual orientation, and socio-economic
status.
Ethnicity means belonging to a group or population within a cultural and social
system that has characteristics in common such as country of origin; racial, tribal or
national affiliations; language; religious beliefs; kinship, heritage, or ancestry; or
culture.
Holistic is a term used to describe a consumer-centred approach to assessment and
service provision that promotes wellbeing and participation, and is based on
recognising the consumer’s total needs – physical, mental, emotional, and spiritual.
A frequently used framework for a holistic Māori view of health is Te Whare Tapa
Whā, which is based on four dimensions of health and wellbeing: taha wairua
(spiritual health), taha tinana (physical health), taha hinengaro (emotional,
psychological health) and taha whānau (family health). The Health and Disability
Commissioner (Code of Health and Disability Services Consumers' Rights)
Regulations 1996 defines ‘optimise the quality of life’ as taking ‘a holistic view of the
needs of the consumer in order to achieve the best possible outcome in the
circumstances’.
Organisation’s policies and procedures are the policies and procedures of the
employing organisation of the candidate and include ethical codes, standards, and
other organisational requirements.
Service plan is a generic term that covers the individual or group plans (which may
also be referred to by other names) that are developed by service providers for
people receiving support (and may include their family/whānau as appropriate).
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Describe factors that affect the quality of a consumer's lifestyle.
Range
factors may include but are not limited to – personal and/or financial
circumstances, self esteem, individual interests, health status, health care,
community contacts and participation, family/whānau contacts, culture,
friendship.
Evidence requirements
1.1
Factors that affect the consumer’s ability to perform activities of daily living are
described in terms of his or her wellbeing and quality of life.
1.2
The holistic needs of the consumer are described in terms of his or her
wellbeing and quality of life.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20829 version 5
Page 3 of 4
Outcome 2
Support a consumer to pursue interests and activities while recognising the consumer’s
freedom of choice and abilities.
Evidence requirements
2.1
Interests and activities important to a consumer are identified in accordance
with the service plan.
2.2
Opportunities for participation in activities are investigated and promoted in
terms of expressed individual interest, skill, and motivation, and the service
plan.
2.3
Values and attitudes are demonstrated that support the consumer to achieve or
enhance quality of lifestyle in accordance with the service plan and the
organisation’s policies and procedures.
2.4
Factors that affect a consumer’s wellbeing and quality of life are identified and
reported in accordance with the service plan and the service provider’s policies
and procedures.
Range
2.5
factors may include but are not limited to – memory loss,
confusion, personal and/or financial circumstances, self esteem,
individual interests, health status, health care, community contacts
and participation, family/whānau contacts, culture, friendships.
Interactions with the consumer are completed in a manner that fits the situation,
occasion, and the relationship between the participants.
Range
interactions include but are not limited to – verbal communication,
non-verbal communication, listening.
This unit standard is
Identify the impact of culture on theexpiring
support provided.
Outcome 3
Range
may include but is not limited to – ethnicity, religion, spirituality, sexuality,
intimacy, age, gender, behaviour patterns.
Evidence requirements
3.1
Culturally based values, beliefs, and/or behaviour patterns are identified in
terms of their effect on a consumer.
Range
3.2
evidence of any two values, beliefs, or behaviour patterns is
required.
Methods of communicating with people from different cultures are identified in
terms of the impact on the support provided.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
3.3
20829 version 5
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Barriers that affect communication with people from different cultures are
identified in terms of the impact on the support provided.
Replacement information
This unit standard has been replaced by unit standard
28548.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 October 2004
31 December 2016
Review
2
25 June 2007
31 December 2016
Revision
3
21 January 2011
31 December 2016
Review
4
19 March 2015
31 December 2018
Rollover
5
17 September 2015
31 December 2018
Consent and Moderation Requirements (CMR) reference
0222
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
This unit standard is
Providers and Industry Training Organisations, which have been granted consent and
expiring
which are assessing against unit standards must engage with the moderation system that
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016