NZQA Expiring unit standard
23926 version 4
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Title
Demonstrate knowledge of the impact of change in support services
in a health or disability setting
Level
2
Credits
4
Purpose
People credited with this unit standard are able to describe: the
impact of change in support services on the consumer,
family/whānau, and/or significant others; the impact and
management of change in support services on the support
worker; and the impact of change in support services on the
support team, in a health or disability setting.
Classification
Health, Disability, and Aged Support > Health and Disability
Principles in Practice
Available grade
Achieved
Explanatory notes
1
Legislation and codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996;
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993.
2
New Zealand Standards relevant to this unit standard include:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8134.2:2008 Health and disability services Standards – Health and disability
services (restraint minimisation and safe practice) Standards;
NZS 8134.3:2008 Health and disability services Standards – Health and disability
services (infection prevention and control) Standards;
NZS 8158:2003 Home and Community Support Sector Standard; available at
http://www.standards.co.nz/.
3
Definitions
Consumer refers to a person accessing services in a health or disability setting in
either a residential care facility or in a private home – the person’s own or a friend’s,
group’s, or family member’s.
Significant others within a residential care facility refers to residents, family/whānau,
and staff.
This unit standard is
expiring
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23926 version 4
Page 2 of 3
Significant others within a private home refers to family/whānau and other health
professionals.
Outcomes and evidence requirements
Outcome 1
Describe the impact of change in support services on the consumer, family/whānau,
and/or significant others in a health or disability setting.
Evidence requirements
1.1
Factors that influence the type of change are described in terms of the type of
service provided to the consumer.
Range
may include but is not limited to – service delivery model, service
setting, consumer supports.
1.2
The impact of change on the service provided to the consumer is described in
terms of service delivery outcomes.
1.3
The impact of change on the family/whānau and/or significant others is
described in terms of their participation in the support of the consumer.
Range
may include but is not limited to – decision making, involvement in
service delivery, support for delivery of programmes/activities.
Outcome 2
Describe the impact and management of change in support services on the support worker
in a health or disability setting.
This unit standard is
The impact of change is described in terms of its effect on the support worker’s
role.
expiring
Evidence requirements
2.1
2.2
The impact of change is described in terms of managing the process.
Range
may include but is not limited to – strategies, techniques, supports.
Outcome 3
Describe the impact of change in support services on the support team in a health or
disability setting.
Evidence requirements
3.1
The team is described in terms of team members’ roles and responsibilities.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
3.2
23926 version 4
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The impact of change in support services on the support team is described in
terms of team members’ participation in the support of the consumer.
Replacement information
This unit standard and unit standards 20964 and 23390
have been replaced by unit standard 28517.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 May 2008
31 December 2016
Revision
2
21 January 2011
31 December 2016
Review
3
19 March 2015
31 December 2018
Rollover
4
17 September 2015
31 December 2018
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
This unit standard is
expiring
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016