NZQA Expiring unit standard
23453 version 4
Page 1 of 4
Title
Describe a safe and efficient working environment for support
workers in a health or disability setting
Level
2
Credits
8
Purpose
People credited with this unit standard are able to describe:
methods for prioritising use of time; ways of dealing with stress;
how to address unwelcome or offensive behaviour; and
situations that require managing closure, in a health or
disability setting.
Classification
Health, Disability, and Aged Support > Health and Disability
Principles in Practice
Available grade
Achieved
Explanatory notes
Version 3 was republished to correct errors in the replacement information.
1
Legislation and codes relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996;
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993.
2
New Zealand Standards relevant to this unit standard include:
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8134.2:2008 Health and disability services Standards – Health and disability
services (restraint minimisation and safe practice) Standards;
NZS 8134.3:2008 Health and disability services Standards – Health and disability
services (infection prevention and control) Standards;
NZS 8158:2003 Home and Community Support Sector Standard; available at
http://www.standards.co.nz/.
3
Definitions
Consumer refers to a person accessing services in a health or disability setting in
either a residential care facility or in a private home – the person’s own or a friend’s,
group’s, or family member's.
This unit standard is
expiring
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23453 version 4
Page 2 of 4
Organisation’s policies and procedures are the policies and procedures of the
employing organisation of the candidate and include ethical codes, standards, and
other organisational requirements.
Outcomes and evidence requirements
Outcome 1
Describe methods for prioritising use of time in a health or disability setting.
Evidence requirements
1.1
Methods for prioritising use of time are described in terms of own and/or a
group's priorities.
Range
prioritising includes but is not limited to – important, unimportant,
urgent, non-urgent;
methods may include but are not limited to – use of a manual
and/or electronic planner, diary, or similar system; rosters and task
lists; layout of work or activity area.
Outcome 2
Describe ways of dealing with stress in a health or disability setting.
Evidence requirements
2.1
Sources of stress are described in terms of their potential impact on the support
worker's health and well-being.
2.2
Practical approaches for reducing unwanted stress are described in terms of
their implementation.
five approaches,
may include but are not is
limited to – time
This
unitwhich
standard
management, problem solving, talking to others, learning
assertiveness skills, personal development training, balanced diet,
relaxation techniques,
daily physical exercise, rest, sleep.
expiring
Range
Outcome 3
Describe how to address unwelcome or offensive behaviour in a health or disability setting.
Evidence requirements
3.1
Unwelcome or offensive behaviour is described in terms of its impact on the
support worker.
3.2
Techniques for responding to unwelcome or offensive behaviour are described
in terms of protecting the support worker.
3.3
Procedures for making a complaint about unwelcome or offensive behaviour are
described in accordance with the organisation's policies and procedures.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23453 version 4
Page 3 of 4
Outcome 4
Describe situations that require managing closure in a health or disability setting.
Evidence requirements
4.1
Situations that require managing closure are described in terms of their
potential impact on the support worker.
situations may include but are not limited to – discharge from
service, consumer achieving a goal, relocation, whānau/family
involvement, death, change in condition.
Range
4.2
Procedures for managing closure are described in terms of the organisation's
policies and procedures.
Replacement information
This unit standard and unit standard 20830 have been
replaced by unit standard 28519.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 June 2007
31 December 2016
Revision
2
21 January 2011
31 December 2016
Review
3
19 March 2015
31 December 2018
4
17 September 2015
31 December 2018
This
unit standard
is
Consent and Moderation Requirements (CMR) reference
0024
expiring
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Rollover
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23453 version 4
Page 4 of 4
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016