13102 version 3
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PROVIDE SOCIAL SERVICES
Identify and refer to community based
social services with a selected focus
level:
3
credit:
3
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to identify
and describe community based social services with a
selected focus, and assist a service user to access social
services with a selected focus.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
outline the meaning of the articles of Te Tiriti o Waitangi
and the relevance of Te Tiriti o Waitangi to social
service work, and are able to apply this competence to
the context of assessment for this unit standard (for
further clarification, please refer to Unit 19408, Outline
the meaning and relevance of Te Tiriti o Waitangi in
social service work).
2
This unit standard includes the competencies required
for identifying community based social services that are
available to respond to a service user who has a
particular need for accessing services with a selected
focus.
3
This unit standard may be assessed on the basis of
evidence of demonstrated performance in the work
place, or through the use of simulated work place
situations that closely approximate the performance
required in workplace settings.
4
Glossary
 New Zealand Qualifications Authority 2016
13102 version 3
28-Jun-16
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PROVIDE SOCIAL SERVICES
Identify and refer to community based
social services with a selected focus
Characteristics and needs may include but are not
limited to: service user age and stage of development,
culture, disability, gender, health status, language,
sexual orientation, and needs for physical comfort,
safety, and privacy.
Needs for social services include cultural, physical,
spiritual, and mental needs, and may include but are
not limited to: abuse, neglect, and violence issues;
alcohol and drug issues; alternative care; ageing;
career guidance and employment; criminal justice;
cultural needs; disabilities; economic development;
education; finance and income support; gender issues;
grief and loss; housing and land; human rights; infertility
and pregnancy; legal issues; physical and mental
health; recreation; sexuality; youth issues; whānau,
hapū, and iwi needs.
Service users is used as a generic term to denote
people from user groups of the social services, who
may be individuals, couples, families or whānau, or
groups. They may be referred to by various descriptive
terms in the range of social services settings.
Sources of information may include but are not limited
to: Citizen's Advice Bureaux, community houses,
libraries, social service directories, social service
networks, agency or organisational information data
bases and directories, statutes, statutory regulations,
by-laws,
telephone
directories,
advertisements,
promotional materials, pamphlets, videos.
5
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
 New Zealand Qualifications Authority 2016
13102 version 3
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PROVIDE SOCIAL SERVICES
Identify and refer to community based
social services with a selected focus
Elements and Performance Criteria
element 1
Identify and describe community based social services with a selected focus.
performance criteria
1.1
Agencies and organisations that provide social services in the community for a
selected focus are identified from a wide range of sources of information.
Range:
1.2
evidence is required of four different sources of information.
The description lists social service providers in the community from each of the
major categories of social service providers.
Range:
major categories of social service providers - central government,
regional government, local government, non-governmental
organisations, Iwi/Māori social services, Pacific Island social
services.
Evidence is required of one social service provider from each
category.
 New Zealand Qualifications Authority 2016
13102 version 3
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PROVIDE SOCIAL SERVICES
Identify and refer to community based
social services with a selected focus
1.3
Community based social services are described in terms of the accessibility and
availability of the social services they provide.
Range:
accessibility and availability may include but are not limited to costs to access the service, eligibility criteria, target populations,
physical access.
Evidence is required of two of the range for each of the services
identified for performance criterion 1.2.
element 2
Assist a service user to access social services with a selected focus.
performance criteria
2.1
Social services to be accessed are selected according to the strengths and
social service needs of the service user.
Range:
2.2
strengths may include but are not limited to - knowledge; skills;
values; family or whānau support; existing assets and financial
resources.
Evidence is required of one strength.
Assistance to the service user is provided according to service user
requirements.
Range:
requirements may include but are not limited to - social service
need(s); to be accompanied in accessing services; to be
supported in accessing services; advocacy; brokerage; further
information; referral needs.
Evidence is required of one requirement.
 New Zealand Qualifications Authority 2016
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PROVIDE SOCIAL SERVICES
Identify and refer to community based
social services with a selected focus
2.3
Assistance to the service user encourages service user self-determination and
discourages dependency by them on the social service worker.
Range:
assistance may include but is not limited to - advocacy, brokerage,
information, referral, access on behalf of service users, skill
sharing and rehearsal to enable people to access social services
on their own behalf.
Evidence is required of one form of assistance.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016