13102 version 3 28-Jun-16 1 of 5 PROVIDE SOCIAL SERVICES Identify and refer to community based social services with a selected focus level: 3 credit: 3 planned review date: June 2006 sub-field: Social Services purpose: People credited with this unit standard are able to identify and describe community based social services with a selected focus, and assist a service user to access social services with a selected focus. entry information: Open. accreditation option: Evaluation of documentation and visit by NZQA and industry. moderation option: A centrally established and directed national moderation system has been set up by Community Support Services ITO Limited (Careerforce). special notes: 1 People awarded credit in this unit standard are able to outline the meaning of the articles of Te Tiriti o Waitangi and the relevance of Te Tiriti o Waitangi to social service work, and are able to apply this competence to the context of assessment for this unit standard (for further clarification, please refer to Unit 19408, Outline the meaning and relevance of Te Tiriti o Waitangi in social service work). 2 This unit standard includes the competencies required for identifying community based social services that are available to respond to a service user who has a particular need for accessing services with a selected focus. 3 This unit standard may be assessed on the basis of evidence of demonstrated performance in the work place, or through the use of simulated work place situations that closely approximate the performance required in workplace settings. 4 Glossary New Zealand Qualifications Authority 2016 13102 version 3 28-Jun-16 2 of 5 PROVIDE SOCIAL SERVICES Identify and refer to community based social services with a selected focus Characteristics and needs may include but are not limited to: service user age and stage of development, culture, disability, gender, health status, language, sexual orientation, and needs for physical comfort, safety, and privacy. Needs for social services include cultural, physical, spiritual, and mental needs, and may include but are not limited to: abuse, neglect, and violence issues; alcohol and drug issues; alternative care; ageing; career guidance and employment; criminal justice; cultural needs; disabilities; economic development; education; finance and income support; gender issues; grief and loss; housing and land; human rights; infertility and pregnancy; legal issues; physical and mental health; recreation; sexuality; youth issues; whānau, hapū, and iwi needs. Service users is used as a generic term to denote people from user groups of the social services, who may be individuals, couples, families or whānau, or groups. They may be referred to by various descriptive terms in the range of social services settings. Sources of information may include but are not limited to: Citizen's Advice Bureaux, community houses, libraries, social service directories, social service networks, agency or organisational information data bases and directories, statutes, statutory regulations, by-laws, telephone directories, advertisements, promotional materials, pamphlets, videos. 5 All communications are treated confidentially. The scope and limits of confidentiality are defined through negotiation and informed consent, and criteria established by legislation, ethical practice, and service provider guidelines. In the context of this unit standard, sources of criteria established by legislation, ethical practice, and service provider guidelines include but are not limited to: Official Information Act 1982, Privacy Act 1993, service provider codes of conduct, codes of practice issued by the Privacy Commissioner, social service codes of ethics, and service provider guidelines, protocols, staff manuals, strategic plans, kawa, or tikanga. New Zealand Qualifications Authority 2016 13102 version 3 28-Jun-16 3 of 5 PROVIDE SOCIAL SERVICES Identify and refer to community based social services with a selected focus Elements and Performance Criteria element 1 Identify and describe community based social services with a selected focus. performance criteria 1.1 Agencies and organisations that provide social services in the community for a selected focus are identified from a wide range of sources of information. Range: 1.2 evidence is required of four different sources of information. The description lists social service providers in the community from each of the major categories of social service providers. Range: major categories of social service providers - central government, regional government, local government, non-governmental organisations, Iwi/Māori social services, Pacific Island social services. Evidence is required of one social service provider from each category. New Zealand Qualifications Authority 2016 13102 version 3 28-Jun-16 4 of 5 PROVIDE SOCIAL SERVICES Identify and refer to community based social services with a selected focus 1.3 Community based social services are described in terms of the accessibility and availability of the social services they provide. Range: accessibility and availability may include but are not limited to costs to access the service, eligibility criteria, target populations, physical access. Evidence is required of two of the range for each of the services identified for performance criterion 1.2. element 2 Assist a service user to access social services with a selected focus. performance criteria 2.1 Social services to be accessed are selected according to the strengths and social service needs of the service user. Range: 2.2 strengths may include but are not limited to - knowledge; skills; values; family or whānau support; existing assets and financial resources. Evidence is required of one strength. Assistance to the service user is provided according to service user requirements. Range: requirements may include but are not limited to - social service need(s); to be accompanied in accessing services; to be supported in accessing services; advocacy; brokerage; further information; referral needs. Evidence is required of one requirement. New Zealand Qualifications Authority 2016 13102 version 3 28-Jun-16 5 of 5 PROVIDE SOCIAL SERVICES Identify and refer to community based social services with a selected focus 2.3 Assistance to the service user encourages service user self-determination and discourages dependency by them on the social service worker. Range: assistance may include but is not limited to - advocacy, brokerage, information, referral, access on behalf of service users, skill sharing and rehearsal to enable people to access social services on their own behalf. Evidence is required of one form of assistance. Comments to: Careerforce PO Box 2637 Wellington 6140 Please Note: Providers must be accredited by the Qualifications Authority before they can offer programmes of education and training assessed against unit standards. Accredited providers assessing against unit standards must engage with the moderation system that applies to those unit standards. [Please refer to relevant Plan ref: 0222] New Zealand Qualifications Authority 2016