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PROVIDE SOCIAL SERVICES
Provide information to users of social
services
level:
3
credit:
3
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to identify the
requirements of the service user for information on services
available from the service provider and other social services,
and present the information to the service user.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
outline the meaning of the articles of Te Tiriti o Waitangi
and the relevance of Te Tiriti o Waitangi to social
service work, and are able to apply this competence to
the context of assessment for this unit standard (for
further clarification, please refer to Unit 19408, Outline
the meaning and relevance of Te Tiriti o Waitangi in
social service work).
 New Zealand Qualifications Authority 2016
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2
This unit standard may be assessed on the basis of
evidence of demonstrated performance in the work
place, and/or through the use of simulated work place
situations that closely approximate the performance
required in workplace settings. Work place settings can
include field education placements.
3
Glossary
Information may be oral or written, and sources of
information may be service provider or personal data
bases, manuals, pamphlets, and records, and/or
information from other agencies and organisations.
Those who require information are referred to as
service users. Service users may be individuals,
groups, families or whānau, hapū, iwi, or other kin
group; a community of interest, a community of locality,
or a cultural community. People awarded credit for this
unit standard demonstrate competence in two contexts,
with any of the above categories of users of the social
services.
Service user’s requirements may be physical,
emotional, psychological, spiritual, social, economic, or
political. Their characteristics and needs may include
but are not limited to: age and stage of development,
culture, disability, gender, health status, language,
sexual orientation, and needs for physical comfort,
safety, and privacy.
4
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
 New Zealand Qualifications Authority 2016
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PROVIDE SOCIAL SERVICES
Provide information to users of social
services
Elements and Performance Criteria
element 1
Identify the requirements of the service user for information on services available from the
service provider and other social services.
performance criteria
1.1
Interpersonal skills are used which respond to verbal and non-verbal
communications and identify service user requirements.
Range:
1.2
interpersonal skills - attending, listening, following, clarifying,
encouraging, questioning.
The service user's requirements are identified according to confirmation with the
service user.
element 2
Present the information to the service user.
performance criteria
2.1
Information presented is current and valid.
2.2
Information presented meets the service user's requirements.
2.3
Information is presented within criteria established by legislation, ethical
practice, and service provider guidelines.
2.4
The method of presentation of information matches the service user's
characteristics and needs.
 New Zealand Qualifications Authority 2016
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PROVIDE SOCIAL SERVICES
Provide information to users of social
services
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016