13099 version 3
28-Jun-16
1 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
level:
3
credit:
6
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: contribute
to the development of the social service programme or
project; contribute to planning the social service programme
or project; and contribute to implementation and evaluation
of the social service programme or project.
This unit standard is for people entering or intending to enter
the social services. People credited with this unit standard
are able to demonstrate the competencies required for
contributing to a social service programme or project with a
selected focus on at least one of: community, family or
whānau, hapū, iwi, or youth.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
 New Zealand Qualifications Authority 2016
13099 version 3
28-Jun-16
2 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
special notes:
1
People awarded credit in this unit standard are able to
outline the meaning of the articles of Te Tiriti o Waitangi
and the relevance of Te Tiriti o Waitangi to social
service work, and are able to apply this competence to
the context of assessment for this unit standard (for
further clarification, please refer to Unit 19408, Outline
the meaning and relevance of Te Tiriti o Waitangi in
social service work).
2
This unit standard is intended to provide the opportunity
for people to be assessed and awarded credit for their
competence in assisting experienced social service
workers to implement a social service programme or
project with a selected focus. A selected focus may
include but is not limited to: community, family or
whānau, hapū, iwi, or youth. At least one selected
focus is required as the context of assessment.
3
This unit standard may be assessed on the basis of
evidence of demonstrated performance in the work
place, or through the use of simulated work place
situations that closely approximate the performance
required in workplace settings.
 New Zealand Qualifications Authority 2016
13099 version 3
28-Jun-16
3 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
4
Glossary
Characteristics of service users may be physical,
spiritual, or mental, and include their age and stage of
development, culture, disability, gender, health status,
language, and sexual orientation.
Concerns, issues, or needs may include but are not
limited to contexts of: alternative care, community
issues, criminal justice, disabilities, economic
development, employment, environmental issues,
families and whānau, health care, housing and land,
human rights, iwi development, legal issues, planning,
poverty, psychiatric care, recreation, safety, sexuality,
social crisis and change, social policy and services,
alcohol and drug issues, Te Tiriti o Waitangi
relationships. Concerns, issues, or needs may be
factors such as: cultural, economic, educational,
emotional, psychological, physical, spiritual, social,
structural or political, or related to age, gender, or
sexual orientation. People awarded credit for this unit
standard demonstrate competence in one context, with
any combination of the above factors.
Service users is used as a generic term to denote
people from user groups of the social services. They
may be referred to by various descriptive terms in the
range of social service settings.
The person seeking award of credit in this unit standard
is referred to as a social service worker. Social service
workers include but are not limited to community
workers, counsellors, kaiāwhina, social workers,
kaitautoko, youth workers, and others who deliver
social services, whether paid or unpaid.
 New Zealand Qualifications Authority 2016
13099 version 3
28-Jun-16
4 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
5
People awarded credit in this unit standard demonstrate
their ability to relate to difference, as evidenced by
acknowledgement and respect for difference,
acceptance, genuineness, honesty, humility, patience,
and warmth. They respond in inclusive ways that are
appropriate to the characteristics and needs of the
people with whom they are communicating. They
demonstrate clarity about their role in the programme or
project, and know the limits of their competence and
when to refer on to others. In all aspects of this unit
standard, the interpersonal skills of attending, following,
clarifying,
encouraging,
and
questioning
are
demonstrated.
6
All communications with service users are treated
confidentially. The scope and limits of confidentiality
are defined through negotiation and informed consent,
and criteria established by legislation, ethical practice,
and service provider guidelines. In the context of this
unit standard, sources of criteria established by
legislation, ethical practice, and service provider
guidelines include but are not limited to: Official
Information Act 1982, Privacy Act 1993, service
provider codes of conduct, codes of practice issued by
the Privacy Commissioner, social service codes of
ethics, and service provider guidelines, protocols, staff
manuals, strategic plans, kawa or tikanga.
 New Zealand Qualifications Authority 2016
13099 version 3
28-Jun-16
5 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
Elements and Performance Criteria
element 1
Contribute to the development of the social service programme or project.
performance criteria
1.1
Contributions to development are made according to the social service worker's
role and function in the programme or project.
1.2
Contributions to development are made according to the nature of the concern,
issue, or need to be met by the programme or project.
1.3
Contributions to development are made according to the articles of Te Tiriti o
Waitangi and principles of empowerment and self determination of service
users.
element 2
Contribute to planning the social service programme or project.
performance criteria
2.1
Contributions address factors essential to implementation of the programme or
project.
Range:
factors - objectives, resources that are available to meet
objectives, time frame consistent with the use of available
resources
to
achieve
objectives,
responsibilities
and
accountabilities of people who will be involved in implementing the
plan, contingencies, procedures to be followed in relation to
contingencies, methods for evaluating progress towards achieving
the objectives.
Evidence is required of two factors.
 New Zealand Qualifications Authority 2016
13099 version 3
28-Jun-16
6 of 6
PROVIDE SOCIAL SERVICES
Contribute to a social service
programme or project with a selected
focus
2.2
Contributions to planning are approved according to the social service worker's
role and function and service provider guidelines.
element 3
Contribute to implementation and evaluation of the social service programme or project.
performance criteria
3.1
Contributions to implementation and evaluation of the programme or project are
made in accordance with the social service worker's role and function in the
plan.
3.2
Problems encountered in implementation are responded to in accordance with
the provisions in the plan for contingencies.
3.3
Contributions to evaluation of the programme or project address the
measurement of outcomes against the objectives of the programme or project.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016