NZQA Expiring unit standard
11977 version 3
Page 1 of 3
Title
Plan and coordinate manual picking and collation of customer orders
in a distribution facility
Level
4
Credits
4
Purpose
People credited with this unit standard are able to plan and coordinate manual picking and collation of customer orders.
Classification
Retail, Distribution, and Sales > Distribution
Available grade
Achieved
Explanatory notes
1
The following unit standards may be considered relevant to and/or supportive of this
unit standard, but are not prerequisite unit standards: Unit 11958, Demonstrate
knowledge of stock control procedures in a retail or distribution environment; and Unit
11975, Pick and assemble goods for dispatch in a retail or distribution environment.
2
Definitions
Distribution facility refers to a workplace where the primary focus is on storage and
distribution of stock.
Agreed indicates a course of action that is agreed between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Plan manual picking and collation of customer orders.
Evidence requirements
1.1
Dispatch requirements are recorded in accordance with organisational
procedures.
Range
1.2
details – customer name, address and special requirements, date
required by, goods required, quantity, packaging requirements.
Plan for manual picking and collation of customer orders identifies and complies
with dispatch requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.3
Resources required for manual picking and collation of customer orders are
identified and are available within agreed timeframe.
Range
1.4
11977 version 3
Page 2 of 3
resources - personnel, plant, equipment.
Documentation related to planning of manual picking and collation of customer
orders is accurate, complete, and easily understood in accordance with
organisational procedures.
Range
documentation includes but is not limited to - pick lists, picking
schedule, staff schedule.
Outcome 2
Coordinate manual picking and collation of customer orders.
Evidence requirements
2.1
Customer orders are picked and collated in accordance with plan within agreed
timeframe.
2.2
Allocation and sequence of manual picking and collation of customer orders
optimise use of resources and comply with organisational procedures.
Range
resources - personnel, plant, equipment.
2.3
Problems with manual picking and collation of customer orders are identified
and corrective action is taken in accordance with organisational procedures.
2.4
Record of manual picking and collation of customer orders is accurate,
complete, and complies with organisational procedures.
This unit standard is
Replacement information
This unit standard, unit standard 11963, and unit
standard
11986 have been replaced by unit standard
expiring
28505.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2016
Review
2
29 July 2002
31 December 2016
Review
3
16 April 2015
31 December 2017
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11977 version 3
Page 3 of 3
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016