NZQA Expiring unit standard
23749 version 2
Page 1 of 3
Title
Manage the sales order process for a global dairy supply chain
Level
3
Credits
15
Purpose
People credited with this unit standard are able to: explain the
role of master data; create and manage sales orders; and
change sales orders and deliveries, for a global dairy supply
chain.
Classification
Dairy Manufacturing > Dairy Supply Chain
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Open.
Explanatory notes
1
Definitions
Exceptions and additional sales refer to customer requirements that are provided in
addition to the products usually provided for a customer;
Global dairy supply chain refers to the process of manufacturing, sourcing, and supplying
dairy products internationally;
Master data refers to the specific customer details and material data that support
transactional processing;
Organisational requirements refer to instructions to staff on policy and procedures, which
are documented in memo and/or manual format and are available in the workplace.
These include but are not limited to – site-specific and company standard operating
procedures, occupational health and safety requirements, food safety and quality
management requirements, specifications, production schedules and instructions,
manufacturer’s advice, standard forms and reports.
2
Legislation relevant to this unit standard includes but is not limited to – Health and
Safety in Employment Act 1992; Animal Products Act 1999; and Animal Products
(Dairy) Regulations 2005.
Outcomes and evidence requirements
Outcome 1
Explain the role of master data in the sales order process for a global dairy supply chain.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
23749 version 2
Page 2 of 3
evidence is required for four types of master data.
Evidence requirements
1.1
Types of master data and their purpose and functions are explained in
accordance with organisational requirements.
Range
1.2
includes but is not limited to – significance of partner functions,
set-up and maintenance.
The concept of international commercial terms is explained in terms of its
relationship to the global dairy sales process.
Range
global requirements may include but are not limited to – multiple
languages, multiple time zones, product availability, source
markets, cost, supply, shipping, international currencies;
evidence is required for a minimum of two different global
requirements.
Outcome 2
Create and manage sales orders for a global dairy supply chain.
Range
evidence is required for a minimum of three different global dairy sales orders.
Evidence requirements
2.1
The process for creating global dairy sales orders, their purpose, and the
information required are identified and described in accordance with
organisational requirements.
2.2
Global dairy sales orders are created in accordance with organisational
requirements.
2.3
Sales order deliveries are managed in accordance with organisational
requirements.
Range
2.4
includes but is not limited to – creating the delivery documentation;
evidence is required for a minimum of three different sales order
deliveries.
Exceptions and additional sales order customer requirements are processed in
accordance with organisational requirements.
Range
includes but is not limited to – conditions under which exceptions
and additional offerings are granted, issuing processing
documentation, making manual requests, updating ancillary data
and costings, managing amendments and changes, processing
letters of credit, recording delivery failures;
evidence of a minimum of three exceptions and additional
customer requirements is required.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23749 version 2
Page 3 of 3
Outcome 3
Change sales orders and deliveries for a global dairy supply chain.
Range
evidence is required for a minimum of seven change requests.
Evidence requirements
3.1
The documentation and process for changing global dairy sales orders and
deliveries, the actions required, and the parties involved are identified and
described in accordance with organisational requirements.
includes but is not limited to – substitutions, alternative dairy
products.
Range
3.2
Global dairy sales orders and deliveries are changed in accordance with
organisational requirements.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
22 August 2008
31 December 2017
Review
2
15 October 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016