NZQA Expiring unit standard
19986 version 5
Page 1 of 3
Title
Implement a quality system for a work area in the dairy industry
Level
3
Credits
5
Purpose
People credited with this unit standard are able to: monitor
quality in a work area or sub-system; contribute to continuous
improvement in quality performance; and demonstrate
knowledge of quality system requirements relating to own work
area.
Classification
Dairy Manufacturing > Dairy Quality and Process Improvement
Available grade
Achieved
Explanatory notes
1
Work must be carried out in accordance with organisational requirements, licensing
requirements, legislative requirements, and industrial awards and agreements.
2
Quality standards are typically described in specifications such as raw materials,
packaging and final product specifications.
3
Responsibility for monitoring quality must cover a work process or sub-system.
4
Definitions
Control points refer to those key points in a work process which must be monitored
and controlled. This includes – food safety (critical), quality and regulatory control
points.
Organisational requirements refer to instructions to staff on policy and procedures
which are documented in memo or manual format and are available in the workplace.
These requirements include but are not limited to – site specific requirements,
company quality management requirements, supplier supplied material safety data
sheets, codes of practice, manufacturer’s specifications.
Quality management requirements include but are not limited to compliance with the
ISO 9000:2005 series standards.
Legislative and regulatory requirements applicable to this unit standard may include:
Hazardous Substances and New Organisms Act 1996, Animal Products Act 1999,
Animal Products (Dairy) Regulations 2005, relevant Dairy Specifications/Notices.
5
Involvement in continuous improvement can include participation in structured
improvement programs and day-to-day problem solving.
6
Monitoring quality includes observation and other checks or inspections to confirm
that the work outputs meets specification or quality standard. This can include the
use of data collection and analysis tools such as control charts.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19986 version 5
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Monitor quality in a work area or sub-system.
Evidence requirements
1.1
Work processes and control points are monitored in terms of maintaining quality
of output and/or service.
1.2
Materials and equipment are inspected in accordance with workplace quality
requirements.
1.3
Quality data is collected and analysed and any variations or common faults are
identified in accordance with organisational requirements.
1.4
Non-conformance is identified and corrective action is taken in accordance with
legislative and organisational requirements.
1.5
Inspection results are recorded in accordance with organisational requirements.
Outcome 2
Contribute to continuous improvement in quality performance.
Evidence requirements
2.1
Barriers to improved quality performance are identified.
2.2
Likely causes of poor performance are identified and investigated in accordance
with organisational requirements.
2.3
Solutions for improving performance are identified and implemented or reported
in accordance with organisational requirements.
Outcome 3
Demonstrate knowledge of quality system requirements relating to own work area.
Evidence requirements
3.1
Quality policy, procedures and responsibilities are identified in terms of their
relationship to own work area.
3.2
Quality system procedures are identified in terms of their application to own
work area.
Range
quality system procedures may include but are not limited to
procedures for – monitoring conformance to quality specifications,
equipment and instrumentation calibration, adjusting processes to
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19986 version 5
Page 3 of 3
meet quality requirements, identifying and quarantining nonconformances, corrective and preventative actions.
3.3
The difference between critical, quality and regulatory control points and
methods are identified in terms of analysing data and monitoring each control
point.
Replacement information
This unit standard has been replaced by unit standard
28619
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
30 June 2003
31 December 2017
Rollover
2
26 January 2007
31 December 2017
Rollover and
Revision
3
25 July 2007
Rollover and
Revision
4
17 July 2009
Review
5
18 June 2015
31 December 2017
31 December 2017
31 December 2017
Consent and Moderation Requirements (CMR) reference
0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016