NZQA Expiring unit standard
4823 version 7
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Title
Demonstrate team skills in the dairy industry
Level
3
Credits
4
Purpose
People credited with this unit standard are able to: demonstrate
communication within a team in the dairy industry; participate in
a team problem-solving process focused on a specific dairy
industry scenario; and demonstrate team skills in a specific
dairy industry scenario.
Classification
Dairy Manufacturing > Dairy People Skills
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Open.
Explanatory notes
1
This unit standard is designed for dairy industry staff, such as receptionists and milk
collection operators, who are not currently working within a team in the dairy industry.
It is therefore expected that assessment against this unit standard will take place in a
simulated situation.
2
Specific dairy industry scenarios may include but are not limited to – changes to
routes for milk collection due to emergency/breakdowns; redirected milk supplies to
cover product mix shifts from other plants.
Outcomes and evidence requirements
Outcome 1
Demonstrate communication within a team situation in the dairy industry.
Evidence requirements
1.1
Barriers, and their remedies, to team communication are identified for
workplace settings.
Range
1.2
verbal, non-verbal, culture, gender.
Active listening skills are demonstrated in a team situation.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
4823 version 7
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skills may include but are not limited to – encouraging, attending,
following, reflecting feelings, summarising.
Evidence is required for three skills.
Outcome 2
Participate in a team problem-solving process focused on a specific dairy industry
scenario.
Evidence requirements
2.1
Stages of problem-solving process are explained in terms of their purpose.
Range
2.2
stages may include but are not limited to – define problem, collect
information, identify options, test options, select solution, take
action, review result.
Participation contributes to attainment of team goals.
Range
participation – ideas, clarification, encouragement, constructive
feedback.
Outcome 3
Demonstrate team skills in a specific dairy industry scenario.
Evidence requirements
3.1
Instructions and messages are checked to ensure clarity of understanding.
3.2
Respectful behaviour is demonstrated in terms of contributions of others.
Range
3.3
respect includes but is not limited to – no interruptions, no
monopolising of discussion.
Delegated duties are carried out to team requirements.
Range
duties may include but are not limited to – time keeping,
researching information, completing actions.
Evidence is required for two duties.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
4823 version 7
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
22 June 1995
31 December 2017
Review
2
5 July 1999
31 December 2017
Review
3
26 August 2002
31 December 2017
Revision
4
13 June 2003
31 December 2017
Revision
5
22 September 2003
31 December 2017
Rollover
6
17 July 2009
31 December 2017
Review
7
15 October 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016