NZQA registered unit standard
28949 version 1
Page 1 of 3
Title
Identify and contribute to continuous improvement in a dairy
processing operation
Level
4
Purpose
Credits
10
This unit standard is for people carrying out milk processing
functions in a dairy processing operation.
People credited with this unit standard are able to demonstrate
knowledge of dairy processing requirements and tools that can
be used for the implementation of a continuous improvement
process, and contribute to continuous improvement, in a dairy
processing operation.
Classification
Dairy Processing > Milk Processing
Available grade
Achieved
Explanatory notes
1
Legislation relevant to this unit standard includes but is not limited to Animal Products
Act 1999, Animal Products (Dairy) Regulations 2005, Health and Safety in
Employment Act 1992, Health and Safety in Employment Regulations 1995.
2
Definition
Organisational requirements – instructions to staff on policies and procedures which
are documented in memo, electronic or manual format and are available in the
workplace. These requirements include but are not limited to – site specific
requirements, and company quality management requirements
Continuous improvement process - is an ongoing effort to improve products, services
or processes. These efforts can seek incremental improvement over time or
breakthrough improvement all at once.
3
This unit standard must be assessed in a realistic workplace environment. The
candidate must be under realistic time pressures and use relevant commercial
equipment.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of dairy processing requirements and tools that can be used for
the implementation of a continuous improvement process.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28949 version 1
Page 2 of 3
Evidence requirements
1.1
Dairy process and product characteristics are identified and outlined in terms of
processing requirements.
Range
1.2
Opportunity for using continuous improvement processes and tools is explained
in terms of purpose and application
Range
1.3
processing requirements may include but are not limited to –
product specifications, procedures, type and purpose of product
tests conducted, operating parameters, instrument calibration,
recording and reporting;
evidence is required for three processing requirements.
tools to identify difference between current and target condition
may include but are not limited to – 5 Whys technique, cause and
effect diagrams, check sheets, control charts, Pareto charts,
histograms, scatter diagrams, flow charts, root cause analysis;
evidence is required for three analysis tools.
Implementation of continuous improvement countermeasures is outlined in
terms of the purpose of each step in a systematic learning structure for problem
solving and implementation of continuous improvement.
Implementation of the continuous improvement process is described, identifying
the purpose of each step in a structured and systematic problem solving
approach.
Range
systematic sequence for problem solving and implementation of a
continuous improvement process may include but is not limited to
– A3, 4 Step, PDCA (plan-do-check-act) cycle, DMAIC (definemeasure-analyse-improve-control) process;
evidence is required of one structured learning process.
Outcome 2
Contribute to continuous improvement process in a dairy processing operation.
Performance criteria
2.1
A dairy processing operation is monitored to determine potential problems or
priority areas for improvement.
2.2
Potential solutions are identified and assessed for likelihood of success and
potential adverse consequences.
2.3
Continuous improvement options are selected, implemented and the trends are
monitored to show improvement in accordance with organisational
requirements.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28949 version 1
Page 3 of 3
2.4
Continuous improvement implementation actions are assessed for effectiveness
and to determine if any future actions are required.
2.5
Further continuous improvement options are documented and implemented in
accordance with organisational requirements.
Planned review date
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 June 2015
NA
Consent and Moderation Requirements (CMR) reference
0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Primary Industry Training Organisation standards@primaryito.ac.nz if
you wish to suggest changes to the content of this unit standard.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016