NZQA Expiring unit standard
15916 version 5
Page 1 of 2
Title
Demonstrate knowledge of communication media types and uses in
the hospitality industry
Level
1
Credits
Purpose
2
This unit standard is for people who are studying the hospitality
industry in a school or early tertiary learning environment.
People credited with this unit standard are able to demonstrate
knowledge of communication media types, and demonstrate
knowledge of communication media uses.
Classification
Hospitality > Hospitality - Foundation Skills
Available grade
Achieved
Explanatory notes
1
Definition
Industry requirements refer to common methodologies and practices accepted widely
throughout the industry as standard practice. It is expected that the detail of these
requirements will differ slightly from one establishment to another, and should be
explained in such a manner.
2
Range
Media types include but are not limited to – telephone, telex, letter, fax, memo, email, pager, video and teleconferencing.
3
The outcomes required in this unit standard are seen as a basic introduction to the
hospitality industry. References to industry or commercial environments are
designed to assist teachers to contextualise the learning environment to one that is
more realistic of the hospitality industry. Partnerships with industry are
recommended to assist learning.
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of communication media types.
Evidence requirements
1.1
The different media types available to the hospitality industry are described in
accordance with industry requirements.
Outcome 2
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
15916 version 5
Page 2 of 2
Demonstrate knowledge of communication media uses.
Evidence requirements
2.1
Communication media used in food and beverage service organisations are
identified.
2.2
Communication media used in commercial accommodation service
environments are identified.
2.3
Communication media used in staff communication are identified.
2.4
Communication media used in customer communication are identified.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 November 1998
31 December 2016
Review
2
22 October 2003
31 December 2016
Review
3
19 September 2008
31 December 2016
Revision
4
20 November 2009
31 December 2016
Review
5
20 November 2014
31 December 2016
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
This unit standard is
expiring
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016