NZQA Expiring unit standard
384 version 6
Page 1 of 3
Title
Display and sell service station goods
Level
2
Credits
4
Purpose
This unit standard is for people in the service station industry.
People credited with this unit standard are able to: display
service station goods for sale; sell goods to a customer; and
keep goods in a self-service fixture replenished.
Classification
Motor Industry > Automotive Sales
Available grade
Achieved
Explanatory notes
The following legislation, regulations, and their amendments are to be consulted and
followed where applicable:
–
Consumer Guarantees Act, 1993;
–
Fair Trading Act, 1986;
–
Health and Safety in Employment Act, 1992;
–
Dangerous Goods (Class 2 Gases) Regulations;
–
Food Hygiene Regulations, 1954.
Outcomes and evidence requirements
Outcome 1
Display service station goods for sale.
Evidence requirements
1.1
The purpose, shape, colour, and other attributes of the goods for sale are
identified.
1.2
A display is maintained to enhance the appeal of the goods.
Range
1.3
shelves fully stocked where goods are available, stock rotated,
stock checked for damage and damaged items removed and
reported to the supervisor, labelling and pricing correct, clean and
dust free.
The priority of the product compared with others on sale, is determined, and the
display is positioned to attract the desired amount of attention.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
384 version 6
Page 2 of 3
Outcome 2
Sell goods to a customer.
Evidence requirements
2.1
Product information is collected so that it can be referred to on demand.
2.2
Customers are greeted in a manner and time that establish goodwill and project
the company's image.
2.3
Customer's needs are established, and suitable products and their attributes
are shown or demonstrated to the customer safely and confidently.
2.4
The sale is closed with timing appropriate to customer's needs and employer's
policy.
2.5
The goods are packaged carefully and personally presented to the customer.
2.6
Information on after sales service is clearly explained to the customer.
Outcome 3
Keep goods in a self-service fixture replenished.
Evidence requirements
3.1
The fixture is checked at regular intervals to ensure that the goods never run
out when these goods are available from service station stock, and any fixture
malfunction is reported to the supervisor.
3.2
A supply of coins of suitable denominations is kept for coin operated machines.
3.3
The fixture and the goods are made secure against theft, or supervised to
prevent theft.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
384 version 6
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
1 October 1993
31 December 2016
Review
2
4 October 1996
31 December 2016
Review
3
30 August 1999
31 December 2016
Revision
4
13 March 2001
31 December 2016
Review
5
25 June 2007
31 December 2016
Rollover
6
19 November 2010
31 December 2016
Accreditation and Moderation Action Plan (AMAP) reference
0014
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016