NZQA Expiring unit standard
382 version 6
Page 1 of 3
Title
Demonstrate knowledge of payment types, and carry out office
procedures in an automotive company
Level
3
Credits
4
Purpose
This unit standard is for people in the automotive industry.
People credited with this unit standard are able to: demonstrate
knowledge of payment types; demonstrate knowledge of
legislation relating to the sale of goods; and carry out office
procedures in an automotive company.
Classification
Motor Industry > Automotive Administration
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 64, Perform calculations for the workplace, or demonstrate
equivalent knowledge and skills.
Explanatory notes
1
The following legislation and amendments are required to be consulted and followed
where applicable:
Consumer Guarantees Act, 1993;
Fair Trading Act, 1986;
Privacy Act, 1993;
Sale of Goods Act, 1908.
2
Reference to company policy means that the standard must comply with any policies,
procedures, and requirements of the company involved, and the ethical codes of
relevant professional management.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of payment types.
Evidence requirements
1.1
Credit and debit cards and motor industry voucher types are identified.
1.2
Company and bank procedures for accepting cheques are identified.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
382 version 6
Page 2 of 3
Outcome 2
Demonstrate knowledge of legislation relating to the sale of goods.
Evidence requirements
2.1
Key points of the Consumer Guarantees Act, the Fair Trading Act, and the
Sales of Goods Act are identified in terms of the sale of goods.
Outcome 3
Carry out office procedures in an automotive company.
Evidence requirements
3.1
The customer payment handling policy is verified according to company policy.
3.2
The Point of Sale system is operated according to company policy.
3.3
Payments are processed, and sales documentation is completed accurately and
legibly and complies with legislative requirements.
Range
invoice, receipt, cash, cheques, credit and debit cards, motor
industry vouchers.
3.4
Sales documents are presented to the customer according to company policy.
3.5
Security procedures are followed according to company policy.
3.6
Customer records are maintained according to the company's filing system.
3.7
Credit procedure for returning goods is identified according to company policy.
3.8
The company's banking procedure is identified according to company and bank
requirements.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
382 version 6
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
1 October 1993
31 December 2016
Review
2
4 October 1996
31 December 2016
Review
3
30 August 1999
31 December 2016
Review
4
25 June 2007
31 December 2020
Rollover
5
19 November 2010
31 December 2020
Rollover
6
22 August 2014
31 December 2020
Consent and Moderation Requirements (CMR) reference
0014
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016