NZQA Expiring unit standard
15369 version 7
Page 1 of 4
Title
Carry out personal workplace requirements in the automotive parts
industry
Level
2
Credits
4
Purpose
This unit standard is for people in the automotive parts and
accessories merchandising industry. People credited with this
unit standard are able to: follow instructions in an automotive
parts department; promote the company image; and carry out
duties in a parts department.
Classification
Motor Industry > Automotive Administration
Available grade
Achieved
Explanatory notes
1
The following legislation, regulations, publications, and their amendments are
required to be consulted and followed where applicable:
– Consumer Guarantees Act, 1993;
– Employment Relations Act, 2000;
– Health and Safety in Employment Act, 1992;
– Privacy Act, 1993;
– Transport (Vehicle Standards) Regulations, 1990;
– NZ Motor Industry Training Organisation Automotive Parts and Accessories
Merchandising Training Manual.
2
Reference to company policy means that the standard must comply with any policies,
procedures, and requirements of the company involved, and the ethical codes of
relevant professional management organisations.
3
Because of the particular nature of this unit standard, it is essential that the practical
assessment evidence is obtained from commercial jobs in the workplace under
normal workplace conditions.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
15369 version 7
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Follow instructions in an automotive parts department.
Evidence requirements
1.1
The importance of following instructions is described.
Range
safety, maintaining company work standards, adhering to stated
specifications, legal requirements.
1.2
The task is carried out according to the supervisor's instructions and with due
regard to safety.
1.3
Parts catalogues and microfiche instructions are followed to support the task
carried out.
Outcome 2
Promote the company image.
Evidence requirements
2.1
Courtesy is shown to others according to company policy.
2.2
The importance of the customer is defined in terms of company business and
image.
Range
monetary terms, goodwill, customer reference, communication
with others, customer retention, building up a customer base.
2.3
No damage occurs to customer's property, company property, and fellow
worker's property as a result of abuse and neglect.
2.4
The company's aims and objectives are described as those defined by
management.
Outcome 3
Carry out duties in a parts department.
Evidence requirements
3.1
Safe working practices are observed whenever duties are carried out according
to the Health and Safety in Employment Act requirements for employees.
3.2
The tasks to be performed are established and prioritised as agreed with the
supervisor.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
15369 version 7
Page 3 of 4
3.3
How workplace operation costs are made up is described in terms of labour
costs, overheads, and the cost of goods.
3.4
Automotive environmental hazards are identified and any obvious hazards
reported promptly to the supervisor.
Range
atmospheric pollution, removal of waste products and rubbish,
disposal of used oil and coolant.
3.5
Safe driving techniques are practised according to company policy.
3.6
Duties are performed with due regard to the legal responsibilities of the
workplace as defined by the employment agreement and company policy.
3.7
The principal components of quality assurance are identified.
Range
3.8
The kind of information useful for customer's files is defined, and how to gather
the information is described.
Range
3.9
adhering to manufacturer's specifications, replacement parts
policy, supervisory and work inspection requirements, importance
of documentation, Consumer Guarantees Act, OEM (original
equipment manufacturer) requirements, vehicle standards
regulations, customer satisfaction, customer follow-up.
name, address, business and home phone numbers, vehicle
registration, WOF (warrant of fitness) date, work done and date,
vehicle make, model, year of manufacture, actual parts fitted,
vehicle’s odometer or service meter reading when parts fitted,
warranty provision.
The purpose of customer follow-up and means of achieving it are identified.
Range
ensuring customer satisfaction, prospecting for business,
customer communication, quality control;
telephone contact; postal – friendly reminders, flyers, letters;
computer action file; adherence to the Privacy Act.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
15369 version 7
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
23 February 1999
31 December 2016
Revision
2
13 March 2001
31 December 2016
Revision
3
14 January 2002
31 December 2016
Revision
4
16 April 2003
31 December 2016
Review
5
25 June 2007
31 December 2016
Rollover
6
19 November 2010
31 December 2016
Rollover
7
18 February 2016
31 December 2020
Consent and Moderation Requirements (CMR) reference
0014
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Conesnt and Moderation Requirements (CMR). The CMR
also includes useful information about special requirements for organisations wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016