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SNOWSPORT EQUIPMENT
Provide snowsport equipment for hire
level:
3
credit:
8
planned review date:
June 2009
sub-field:
Snowsport
purpose:
People credited with this unit standard are able to hire out
snowsport equipment, and service and store returned
snowsport hire equipment.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Sport, Fitness and Recreation
Industry Training Organisation.
special notes:
1
In the context of this unit standard, snowsport
equipment refers to either skis or snowboards, plus the
appropriate boots and bindings, clothing, accessories,
protective gear, and snow toys.
2
DIN (Deutsch Industrial Norm) is defined as an
international standard for binding manufacture.
3
All activities must comply with the policies, procedures,
and requirements of the enterprises involved and any
relevant legislative and/or regulatory requirements
which may include but are not limited to: the Consumer
Guarantees Act 1993, Fair Trading Act 1986, Sale of
Goods (United Nations Convention) Act 1994, Injury
Prevention, Rehabilitation, and Compensation Act
2001, and the Health and Safety in Employment (HSE)
Act 1992.
4
It is recommended that this unit standard be assessed
against in conjunction with Unit 56, Attend to customer
enquiries face-to-face and on the telephone, Unit 57,
Provide customer service in given situations, and Unit
1277, Communicate information in a specified
workplace.
 New Zealand Qualifications Authority 2016
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SNOWSPORT EQUIPMENT
Provide snowsport equipment for hire
Elements and Performance Criteria
element 1
Hire out snowsport equipment.
performance criteria
1.1
Communication and customer service skills, are used during customer
interview, to gain information about the customer’s intended snowsport
activities, personal requirements, sizing, and experience according to company
policy.
Range:
1.2
Basic features of rental equipment are described to the customer and advice is
provided on basic usage.
Range:
1.3
communication and customer service skills – concise and
culturally sensitive language and body language, courteous,
friendly, helpful, handling of complaints, accuracy of transactions.
equipment must include – boots, skis or snowboards, poles,
toboggans;
equipment may include – snowtoys, clothing, accessories,
protective gear;
specific customer needs – adult, child, disabled;
features – boot fastenings, boot to binding, safety release devices.
Hire equipment meets and is adjusted to customer size and requirements.
Range:
customer size and requirements – DIN specifications, height,
weight, foot size, boot sole length, age, type of skier or
snowboarder, skier or snowboarder ability, snowboarder stance;
hire equipment may include – bindings, skis or snowboards, boots,
snow toys, poles, wristguards, clothing.
1.4
Hire agreements are completed on hiring out and return according to
management or company procedures.
1.5
The management’s rental policies and requirements, which must be adhered to,
are described and related to the Consumer Guarantees Act 1993.
 New Zealand Qualifications Authority 2016
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SNOWSPORT EQUIPMENT
Provide snowsport equipment for hire
Range:
refunds, replacements, early returns, non-returns, broken
equipment, faulty equipment.
element 2
Service and store returned snowsport hire equipment.
performance criteria
2.1
Equipment is checked on its return for safety defects, cleanliness and damage,
and information communicated to repair technician or rental supervisor.
Range:
2.2
Simple maintenance is completed to company requirements.
Range:
2.3
equipment – ski, snowboard, clothing, accessories, boots, poles;
damage – delamination, deterioration, base damage, loose or
damaged componentry, leash, laces, screws, liner, buckle or cable
deterioration, anti-friction devices, sole wear, pole baskets, straps,
poles checked for straightness and wear.
removal of ice and snow, tightening or replacement of screws,
replacement of pole baskets and straps, cleaning, drying,
deodorising.
Equipment is stored according to company requirements and procedures.
Comments on this unit standard
Please contact the Sport, Fitness and Recreation Industry Training Organisation
info@sfrito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
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SNOWSPORT EQUIPMENT
Provide snowsport equipment for hire
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0050 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016