21753
28-Jun-16
1 of 4
SNOWSPORT INSTRUCTION AND
FACILITATION
Supervise and manage the operation of
a snowschool
level:
5
credit:
20
planned review date:
June 2009
sub-field:
Snowsport
purpose:
People credited with this unit standard are able to: supervise
the daily operation of a snowschool; manage a snowschool;
apply advanced knowledge of the product range and the
snowsport industry; and handle complaints and respond to
complex enquiries for a snowschool.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Sport, Fitness and Recreation
Industry Training Organisation.
special notes:
1
All activities must comply with the policies, procedures,
and requirements of the enterprises involved and any
relevant environmental, legislative and/or regulatory
requirements which include but are not limited to the
Health and Safety in Employment Act 1992 (HSE),
Injury Prevention, Rehabilitation, and Compensation
Act 2001, and their subsequent amendments and
associated regulations.
2
There are minimum assessor requirements for
assessment against this unit standard. The details of
these requirements are available on the Sfrito website
http://www.sfrito.org.nz/.
 New Zealand Qualifications Authority 2016
21753
28-Jun-16
2 of 4
SNOWSPORT INSTRUCTION AND
FACILITATION
Supervise and manage the operation of
a snowschool
Elements and Performance Criteria
element 1
Supervise the daily operation of a snowschool.
performance criteria
1.1
Operational information and snowsport area policies and procedures are
communicated to snowschool personnel.
1.2
Safety precautions employed by snowschool personnel are monitored to ensure
that they maintain safety in the workplace and for snowsport area guests,
according to company or snowsport area policy and procedures, and any
relevant legislation.
1.3
Accident and emergency reporting and procedures are communicated to
snowschool personnel, according to company or snowsport area policy and
procedures.
1.4
Snowschool personnel are coordinated for shifts, duties, and training.
Range:
1.5
may include but is not limited to – rosters.
Snowsport instruction lessons are assigned to instructors in accordance with
company policy and procedures.
element 2
Manage a snowschool.
performance criteria
2.1
Procedures for prioritising snowschool instruction staff are applied according to
company or snowsport area policy and procedures.
2.2
Management reports on snowschool business levels are made in accordance
with company or snowsport area policy and procedures.
 New Zealand Qualifications Authority 2016
21753
28-Jun-16
3 of 4
SNOWSPORT INSTRUCTION AND
FACILITATION
Supervise and manage the operation of
a snowschool
element 3
Apply advanced knowledge of the snowschool product range and the snowsport industry.
performance criteria
3.1
Advanced product knowledge is demonstrated and communicated to
snowschool personnel to enhance work practices.
Range:
may include but is not limited to – promotions, discounts, pricing
schedules;
evidence is required for three advanced products.
3.2
Guests with special needs are identified and appropriate instruction is
established to meet their needs, in accordance with snowsport area policy and
procedure.
3.3
Relationships with suppliers, guests, and agents in the industry are built and
maintained to the benefit of the company or snowsport area.
3.4
Procedures and policies relating to amending, refunding, or replacing tickets or
products are followed and communicated to snowschool personnel in
accordance with company or snowsport area policy and procedures.
Range:
re-issue, refund, cancellations.
 New Zealand Qualifications Authority 2016
21753
28-Jun-16
4 of 4
SNOWSPORT INSTRUCTION AND
FACILITATION
Supervise and manage the operation of
a snowschool
element 4
Handle complaints and respond to complex enquiries for a snowschool.
performance criteria
4.1
Verbal or written guest complaints and complex enquiries are handled
according to company or snowsport area policy and procedures.
Range:
written complaints and enquiries may include – facsimile, letter,
email;
verbal complaints and enquiries may include – telephone, face-toface;
evidence is required for three complaints and three complex
enquiries.
Comments on this unit standard
Please contact the Sport, Fitness and Recreation Industry Training Organisation
info@sfrito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0050 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016