POSITION DESCRIPTION
TITLE:
FLSA STATUS:
PBX Operator
Non-Exempt
CATEGORY:
GRADE:
Classified
B
JOB SUMMARY: Assist staff and general public by providing basic information, routing alls and
assisting with basic questions regarding telephone features and the district’s audix voice mail.
ESSENTIAL FUNCTIONS:
1. Operate multi-line switchboard; assist internal and external callers by
providing and researching general information or routing telephone
calls as appropriate.
YEARLY
PERCENT OF
TIME
50%
2. Assist staff with national and international telephone calls and faxes;
direct callers with user related telephone problems.
40%
3. Locate departmental personnel with digital pagers and cellular phones.
Update operator materials.
Assist telecommunication’s staff as
needed and perform general office duties as required.
10%
REPORTING RELATIONSHIP: Telecommunications Manager
ESSENTIAL QUALIFICATIONS:
EDUCATION: High school equivalent plus six months in specialized trade,
vocational or business school.
EXPERIENCE: One (1) year.
SPECIAL SKILLS AND ABILITIES:
1. Skills/Abilities: Computer literate, familiar with Definity G-3 PBX Switchboard.
Knowledge of certain phone features such as Audix and transferring of calls.
Ability to handle a large volume of calls and have a clear speaking voice.
2. Equipment Used: Personal Computer, fax, telephone, copier, and other
equipment associated with an office environment.
3. Software Used: A variety of word-processing, spreadsheet, database, e-mail,
and presentation software.
Effective: 7/29/02
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PHYSICAL REQUIREMENTS:
Duties require little physical effort in work with light (up to 10lbs), easy to handle
materials.
Duties performed causes light fatigue of eyes, fingers, or other
faculties due to long periods of standing, sitting, and/or repetitive motion.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing
behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point
of view of others.
WORKING CONDITIONS:
Job is performed in general office or comparable working area with occasional
distractions such as noise, interruptions, or congested work areas with exposure to some
disagreeable elements.
Effective: 7/29/02
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