Job Description
ADMINISTRATOR
County Mayo Citizens Information Service
Employer:
County Mayo Citizens Information Service Co. Ltd.
Job Title:
Administrator (Part Time 17.5 hours )
Primary Location:
Cavendish House, Hopkins Rd, Castlebar, Co. Mayo.
Responsible to:
The Board of Directors of the Company and reporting to the Development Manager on a
day-to-day basis.
Purpose of the job:
Responsible for clerical, administration and reception duties and assisting the Development
Manager in the work of the information service.
Main Duties:
 Support the Development Manager administratively in the work of the Citizen Information
Service by
- Maintaining records/files and minute taking.
- Arranging events and meetings, taking minutes where required
- Switchboard operations and operation of IT network
- Dealing directly with clients and non-commercial organisations.
- Carrying out filing and typing duties as required by the Development Manager or the
Information Officers
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Ensure that the day-today administration of the centre is carried out in a professional
manner.
Assist in the maintenance and development of the service
Liaise with the Development Manager, Information Officer, other staff and volunteers
where necessary
Respond to queries from members of the public in line with the Citizens Information
Board guidelines for the provision of Citizens Information Services
Assist with Financial monitoring/reporting and operations of the service
Ensure the Citizens Information Service has an adequate stock of the publications,
information leaflets, application forms etc.
Carry out a range of clerical and administrative duties, as assigned by the Development
Manager from time to time.
Terms of Employment
Salary
€24,407 to € 33,567 Pro Rata for part time staff depending on qualifications
and experience.
Hours
The position is part time (hours per week, 9.00 - 5.00pm.) The job may involve working
unsocial hours (evenings and weekend). Time off in lieu may be taken by agreement.
Person Specifications
ADMINISTRATOR
Essential Education Qualifications and Attainments
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Good general level of education
Admin/office work/IT/document production. Knowledge of Microsoft Word, Excel.
Essential Knowledge, Skills & Experience
 Knowledge of wide range of document production
 Knowledge of and skills in maintaining records/files, minute taking
 Knowledge and skills in accounting procedures
 Knowledge and skills in maintaining a database
 Telephone skills
 Experience in working as a member of a team
 Dealing directly with customer matters
 Arranging events, meetings
 Excellent organisational skills
 Good communication skills including ability to deal with a wide range of customer needs
 Presentation skills
 Ability to work on own initiative and prioritise own work to meet agreed objectives
 Ability to work as part of a team.
Desirable Skills, Abilities & Experience
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Knowledge of operation of IT network and email
Switchboard operation
Production of material packs for presentation and distribution
Knowledge of operating payroll package
Experience in dealing with community and voluntary organisations
Experience of working with asylum-seeking and refugee communities
Ability to facilitate work of team members
Flexibility regarding meeting agreed deadlines
Ability to empathise with marginalised groups.