GENERAL STATEMENT OF DUTIES
The Customer Service team exists as the face and the voice of the agency. This position must provide services for all units of the Department Of Social Services. To provide help and information for all clients who enter the building or call the switchboard. The work load at times can be very heavy and each customer service employee must understand the workings of each unit to be able to support each other so that the work flows smoothly. This support includes basic knowledge of all programs offered, and the duties of receptionist and switchboard.
The main purpose of the customer service assistant is to find innovated ways to direct clients to the correct program, receive important information for staff, distribute information left for clients by their workers, set up appointments and classes for clients, while informing staff of the needs of the client.
EXAMPLES OF DUTIES PERFORMED
This position is in constant contact with the public. This position has knowledge of basic requirements of each program. The customer service assistant must determine client’s needs and for which program(s) they should apply for, and then offer these opportunities to the client.
They must then contact the appropriate person for the client to see. This position is also responsible for all information dropped off and received at the front desk, forwarding phone messages, looking up information for staff and pulling and filing files.
This position is responsible to keep logs and enter the information into the computer on each visit, drop-off, mail in, and telephone call.
Knowledge, Skills and Abilities
The ability to perform a variety of functions independently. The ability to organize work schedule and to see that all deadlines and timelines are met. Knowledge of programs offered by
Social Services and from the community in general. The ability to work well with others.
MINIMUM EDUCATION AND EXPERIENCE
Graduation from High School.