ORANGE COUNTY GOVERNMENT invites applications for the position of:
SALARY: $52,969.00 - $68,825.00 Annually
OPENING DATE: 04/16/13
CLOSING DATE: 04/30/13 11:59 PM
DESCRIPTION:
Provides system support for Department of Social Services IT programs and projects. Assures smooth acquisition and utilization of software applications used by department. Successfully manages multiple projects; determines tasks, deadlines, and resources involved. Creates systems for regular reporting of project status for management review. Coordinates activities with the county IT Department. Excellent analytical, problem solving, communication, teamwork and organizational skills required.
EXAMPLES OF DUTIES:
Assist in acquiring, modifying, and maintaining software applications utilized by Social
Services, ensuring usability and software security.
Resolve system problems by understanding user needs, system capabilities, and serving as a liaison between Social Services and system manufacture.
Advises the Department of Social Services pursuant to requests on technology including researching, evaluating, testing and recommending computer products and services, providing training, evaluating outside services, and identifying compatibility issues.
Helps administer the department’s website and assists in the preparation of reports, graphics, and data structures using computer software.
Determines technical solutions for automating Department of Social Services business processes.
Identifies areas for expansion of new technologies
TYPICAL QUALIFICATIONS:

Knowledge, Skills, Abilities
Knowledge of project management methodologies, with a strong emphasis on requirements management.
Knowledge of computer information systems technology.
Knowledge of various computer operating systems.
Knowledge of County and department policies and procedures.
Knowledge of telecommunications systems.
Knowledge of various word processing, graphic design, spreadsheet, and database software applications.
Knowledge of microcomputer architecture and hardware compatibility.
Knowledge of relevant federal and state laws, rules, and regulations.
Knowledge of Internet and worldwide web protocols and procedures.
Ability to perform project estimations of schedule, cost and quality.
Ability to develop cost-benefit analyses of automation options.
Ability to engage a wide variety of county staff with varied technical backgrounds.
Ability to research current technological offerings in market and analyze against user requirements.
Skill in training and providing technical assistance.
Skill in analyzing and interpreting technical data.
Skill in oral and written communications.
Minimum Qualifications
Requires any combination of education and experience equivalent to a Bachelor’s degree in information systems management, or related field and four years of responsible experience in computer programming and/or network administration. Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
SUPPLEMENTAL INFORMATION:

Physical Activities
(N = Never; R = Rarely (Less than 25%); O = Often (25% - 75%); A = Always (More than
75%))
Standing
Walking
O
O
Sitting
Bending
O
R
Stooping
Crawling
Typing
Talking
R
R
O
O
Kneeling
Climbing
Grasping
Hearing
R
R
O
O
Repetitive motions of hands/wrists
Repetitive motions of feet
O
O
Handing
O
O
Average number of pounds through a normal day that are pushed, pulled, etc. and the distance over which the weight is moved:
Activity
Reaching
Average Number of
Pounds
Distance Weight is
Moved
Pushing
Pulling
Lifting
Carrying
5
5
5
5
Examples of physical activities required in this position :
Sitting at a computer for many hours per day
Filing papers
Walking to work station
200 ft
200 ft
200 ft
200 ft
APPLICATIONS MAY BE FILED ONLINE AT: http://www.orangecountync.gov
200 South Cameron
NC
Street
27278 Hillsborough,
919-245-2550
919-245-2550
Position #1399-715
SOCIAL SERVICES SYSTEMS ANALYST
AN

Social Services Systems Analyst Supplemental Questionnaire
* 1. Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment
Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
* 2. I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes
No
* 3. Do you have a current driver's license?
Yes No
* 4. What is the highest level of education you have completed? Check if degree and/or certification related to Information Technology.
Associate's Degree
Bachelor's Degree
Master's Degree
Degree and certifications related to information technology
* 5. Please indicate years of experience in business/systems analysis, network administration or related field.
Less than 4 years
4 years - 6 years
7 years - 9 years
More than 10 years
* 6. Please rate your comfort level working with and training nontechnical end users on a scale of 1 to 10 (10 is the highest).
1
2
3
4
5
6
7
8
9
10
* 7. Please indicate the amount of experience you have working in a technical training, help desk and/or desktop support capacity.
Less than 2 years
2 years - 5 years
6 years - 10 years

More than 10 years
* 8. Please indicate whether you have experience in the following areas. Check all that apply.
Project Management
Needs Assessment
Work Flow Charting
Database Administration
Software Administration
PC Set-up and Configuration
Software Installation
* 9. Please indicate proficiency with the following software programs. Check all that apply.
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Microsoft Project
Adobe InDesign
Adobe Photoshop
Adobe Illustrator
Laserfiche
Northwoods Compass Software
Northwoods Appointment Software
NC Fast
Curam Social Assistance Software Applications
Curam Family Services Software Applications
Macromedia Contribute
* 10. List any technical certifications you have related to this position.
* 11. Please describe your experience in training others in various computer programs. If no experience, indicate N/A.
* 12. Please indicate your experience in maintaining computer applications
Less than 2 years
2 years - 5 years
6 years -10 years
More than 10 years
* 13. Please indicate your experience in network administration.
Less than 2 years
2 years - 5 years
6 years - 10 years
More than 10 years
* 14. Are you currently an employee, receiving benefits, from Orange County Local
Government?
Yes
No
* Required Question