Siemens Field Service
There wherever
you need us
Answers for energy.
Qualified,
committed,
on-site
competence
close at hand
With over 2,000 highly trained and experienced experts located in strategic hubs around the
world, Siemens Field Service provides qualified and committed on-site competence for all
types of fossil power plants – and all from only a single source. Whether for gas turbines,
steam turbines and generators, for new or existing conventional power islands, we offer innovative field service solutions that can be tailored to your individual need to help secure high
Flexible
levels of availability, flexibility and reliability. Siemens Field
Service is responsive and delivers reliable on-site support that
Service
Performance
Siemens
Field Service
on
siv
e
Service
Excellence
lia
sp
ble
Re
Performance, Service Innovation and Service Excellence.
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can build strong long-term partnerships and help safeguard your
assets over the lifetime of the plant – with exceptional Service
Service
Innovation
Service Performance
The right resources
in the right places
With our strategically positioned branches in many countries of the world,
we are always close at hand, so that we can implement project and customerspecific field service solutions at any time. A highly flexible portfolio of
field service packages individually tailored to address the specific goals and
needs of power plant owners and operators – and backed by a company
with long-standing original equipment manufacturer (OEM) experience.
That’s Field Service Performance from Siemens.
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Service Innovation
Efficiency is evolving
A customer-centered field service focuses on service solutions that
provide excellent added value to businesses and should be reflected
in a long-term, close and trustful relationship. The tireless commitment
to continuous service development to steadily improve our service fleet
is setting innovative standards for the industry.
That’s Field Service Innovation from Siemens.
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Service Excellence
Trained in how to do things better
A uniquely qualified staff of field service engineers and technicians with
unequalled knowledge and know-how. A 24/7 hotline and a highly trained
emergency team ready to provide rapid assistance wherever it is needed.
Our Siemens Service Engineering for quick on-site issue resolution.
That’s Field Service Excellence from Siemens.
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Service Performance
Qualified in helping
you safeguard
your assets
Power plant performance can invariably be influenced by the quality of field service performance. Siemens Field Service is well qualified in helping maintain the assets of plant owners
and operators – not only with the skills and competence of our staff but also the willingness
to learn and to improve every day.
Continuous service improvement
Siemens has an excellent reputation for providing excellent
field service support. A reputation deeply rooted in extensive OEM experience, intelligence and expertise and in our
tireless efforts to continually improve the quality of the
service we provide.
Experienced outage experts
Each of our higly skilled and interculturally competent
Siemens Field Service experts has more than four years
of training in executing outages in the field. Located at
service hubs around the world, they are able to respond
quickly in the event of a forced outage.
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Increased plant availability
Our Field Service portfolio comprises highly flexible service
packages designed for optimizing plant availability, for
example, Siemens Service Engineering, which is designed
to provide rapid support and solutions in response to unexpected findings during scheduled outages.
Our Field Service worldwide works intensively
together with specialists, subsuppliers and
customers – back to grid as soon as possible.
Noise enclosure
Insulation
Scaffolding
Commissioning
Site and shift leaders
NDT specialists
Support from one source
Whether maintenance and repair or comprehensive
engineering, commissioning, procurement, transportation, project management, design, construction,
and operation: Siemens Field Service has the staffing,
equipment and know-how to provide excellent power
plant support. The result can be additional investment
security over the life cycle of your plant.
EHS specialists
Blader specialists
Mechanics
Combustion specialists
Hydraulic specialists
Examples of Siemens Field Service
qualifications for major gas turbine outages
and lifetime extensions
Siemens offers comprehensive Field Service
qualifications for gas turbines, steam turbines
and generators from the OEM to address the goals
and needs of owners.
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Service
> Innovation
Securing availability, flexibility and profitability of power plants is an ongoing process and
specific to each facility. It can require new service products to appropriately address everchanging plant and market requirements. Siemens Field Service offers a variety of innovative
service packages and solutions to accommodate individual and specific support needs.
Remote system monitoring
Our remote online Siemens Power DiagnosticsTM Services
allow us to monitor aspects of your gas and steam turbine
performance from several centers worldwide. Using
installed monitoring systems, we can conduct data analyses, investigate system flags and rapidly communicate
findings to plant personnel.
On-site machining
Lengthy repair times can be reduced and new/repaired
component shipping delays eliminated with our onsite
machining (OSM) services. With the help of innovative
portable equipment from Siemens, our Field Service
experts can perform many required machining repairs
directly at your site and a lot faster than shipping for
factory repairs.
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Non-destructive testing
For quick, accurate inspections of all stationary and rotating turbine and generator components, our Field Service
specialists use advanced non-destructive testing (NDT)
tools. Many potential issues, such as crack growth mechanisms, can be identified and dealt with before they lead
to failures.
Committed to
keeping you
competitive
Our Field Service worldwide works with state-ofthe-art plant diagnosis and fault-detection systems
in order to guarantee availability.
Remote system
monitoring
Fact finding and reporting
Our highly skilled Field Service staff can also provide
on-site assistance in detecting and investigating operational issues following a system outage, maintenance
work or overhaul. Data can be compiled in operational
assessments and methods statements to be shared in
meetings and discussions with the client, along with
recommendations.
Advanced
NDT technology
and onsite
machining
Highly skilled
personnel
Siemens onsite machining (OSM) develops and
builds portable high-end machining equipment.
Timely on-site support can mean eliminating shipping and delays. On-site Machining can benefit the
customer since it can save time and be more cost
efficient.
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Service
> Excellence
On-site
assistance
beyond the norm
In the event of an unforeseen repair or outage, there is nothing more comforting than knowing
that rapid, reliable and qualified on-site assistance is just a phone call away. Our Field Service
support sees individual plant site operability in a larger context – and looks ahead with proactive tools. That’s Field Service Excellence from Siemens.
Highly qualified staff
In terms of training and experience, Siemens Field Service
engineers and technicians rank among the most qualified
and capable power plant specialists in the industry. Their
unique expertise is reflected in the high-quality workmanship they deliver to our customers.
Repair practically anywhere
With a network of strategically located workshops
spanning the globe, our experts can quickly respond to
repair requests almost anywhere. These service concepts
are continuously updated with fleet experience input to
improve our on-site support performance. Our onsite
machining (OSM) services are practically a factory in
the field.
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Priority one: Zero Harm
Certified for ISO 9001, KTA 1401, DGRL and numerous
other industry regulations and guidelines, all Siemens
Field Service tasks and activities are performed to the
highest environmental, health and safety (EHS) standards.
Safeguarding employees and the environment at all times
is an integral part of the Siemens Zero Harm culture.
Tailored training courses
Our staff of highly qualified and experienced instructors
provides on-site trainings for system users, operators,
engineers as well as maintenance personnel. Training
content and structure can be tailored for individual needs.
Our Field Service worldwide stands for high quality
standards including Zero Harm Culture@Siemens
and Integrated Quality Management System,
certified to DIN ISO 9001.
Zero defects
Total Maintenance Service
Assistance for optimized outage planning is provided
by our Total Maintenance Service (TMS) concepts. Our
Field Service experts work very closely with on-site staff
in defining the project scope and operational assessments
for implementing plant upgrades and product modifications. “Lessons learned” are used for continuous performance optimization.
Technical
Preventive
Management
Zero accidents
To support and reinforce a Zero Harm culture,
Power Generation Services has launched an
annual Safety Excellence Award.
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OEM expertise
all over the world
Anchorage
Edmonton
Calgary
Aberdeen
Newcastle
Lincoln
Essen
Manchester
Hutchinson
Finspång
St. Petersburg
Perm
Berlin
Erlangen
Torino
Krasnodar
Trenton
Fort Payne
Jacksonville
Perris
Orlando
Houston
Dammam
Querétaro
Maracaibo
Port Harcourt
Bogota
Jundai
São Paulo
Bahía Blanca
Our global offices
Siemens Field Service Regional headquarters
Siemens Field Service Regional entities
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Wadeville
Qeshm
Dubai
Proven excellence
in facts and figures
Benefit from the expertise and experience
of an industry leader
> Manufacturer and specialist knowledge
based on over 165 years of experience
> Products and services from the OEM
> Construction and commissioning of more
than 50 new power plants annually
> Inspections and maintenance annually:
• 200 gas power plants
• 150 steam power plants
• 50 conventional islands
Global presence
> Local in more than 190 countries
Huludao
> 290 production sites and factories in more
than 40 countries
Nanjing
Shanghai
Vadodara
> 19 field service branches worldwide to
be close to our customers
Bangalore
> Over 1,500 qualified field service engineers
and technicians worldwide
Singapore
Cilegon
Bandung
Expert knowledge and know-how through
continuous qualification
> Over 2,000 field service employees
Adelaide
> Over 100 subcontractors worldwide
> Over 100 customer training courses annually
Highest quality standards
> Preparation of more than 200 project
plans annually
> Integrated quality management system
certified to DIN IS0 9001
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A proud partner
for over 100 years
For decades, Siemens Field Service has been successfully servicing plants of every type all
over the world. Continually working to expand and improve the field service offerings, quality,
performance and presence, Siemens has become a first choice partner for many owners and
operators – a reliable and proud partner.
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Siemens Field Service
A comprehensive
portfolio
of performance
Component condition assessment
Component repair
> Visual inspections
> Comprehensive on-site repair
> Videoscopes
> Welding and heat treatment
> On-site assessment and analyses
> Mechanical work
> Non-destructive tests (NDT)
> Parts exchange
> FAST-GEN
> Special tool applications
TM
inspections
> Alignment control
> Clearances, wear & tear inspections
> Vibration monitoring
> Functional analyses
> Electrical analyses
> Foundation shift measurements
and monitoring
> Failure and root cause analysis
> Online and archive data review
and evaluations
> Lifetime assessments (LTA)
> Lifetime extensions (LTE)
> Shaft alignment and balancing
Published by and copyright © 2014:
Siemens AG
Freyeslebenstrasse 1
91058 Erlangen, Germany
Field Service Marketing
Region Europe Service Fossil
Huttenstrasse 12
10553 Berlin, Germany
E-mail: field-service-marketing.energy@siemens.com
Siemens Energy, Inc.
4400 Alafaya Trail
Orlando, FL 32826-2399, USA
For more information, please contact
our Customer Support Center.
Phone: +49 180/524 70 00
E-mail: support.energy@siemens.com
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All rights reserved.
Trademarks mentioned in this document
are the property of Siemens AG, its
affiliates, or their respective owners.
Subject to change without prior notice.
The information in this document
contains general descriptions of the
technical options available, which may not
apply in all cases. The required technical
options should therefore be specified in
the contract.
www.siemens.com/energy/field-service-fossil