CHAPTER 1
HRM in a Dynamic
Environment
DeCenzo and Robbins HRM 7th
Edition
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WHAT AFFECTS YOUR
WORK LIFE?
Friends?
Movies?
Technology?
Hobbies?
Family?
DeCenzo and Robbins HRM 7th
Edition
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CHAPTER 1 TOPICS:
 1:
 2:
 3:
 4:
 5:
 6:
 7:
 8:
 9:
10:
Global village
Technology
Workforce composition changes
Workforce composition
Changing skill requirements
Quality and continuous improvement
Work process engineering
Contingent workforce
Decentralized work sites
Employee involvement
DeCenzo and Robbins HRM 7th
Edition
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1: WHAT IS THE GLOBAL
VILLAGE?
Global competition
Business without
national boundaries
International
Multinational
Transnational
???
DeCenzo and Robbins HRM 7th
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1: HR CHALLENGES FROM
GLOBAL VILLAGE?
Language
Comprehension
Embarrassment
Product names
Marketing strategies
Communications programs
Memos, handbooks, messages, ESL
AND…..
DeCenzo and Robbins HRM 7th
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1: CULTURE
Values, morals, customs, laws
Mobile employees
Culture variables (See Exhibit 1-1)
Status differentiation
 Societal uncertainty
Assertiveness
AND…..
DeCenzo and Robbins HRM 7th
Edition
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Exhibit 1-1 : Cultural Similarities
DeCenzo and Robbins HRM 7th
Edition
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1: MULTICULTURAL
WORK GROUPS
Employee conflict
management
Team building
Training, recruiting
DeCenzo and Robbins HRM 7th
Edition
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2: KNOWLEDGE WORKERS
AND HRM
What is a knowledge
worker?
1/3 of the workforce
Third wave employee
Demand
Supply
Workforce transition
Where does HRM fit?
DeCenzo and Robbins HRM 7th
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2: HOW DO KNOWLEDGE
WORKERS AFFECT HRM?
Recruiting
Websites
(Company and job
search)
Esumes
(Scannable keywords)
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Edition
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2: AND….
Employee selection
Technical skills
Plus
Nimble, adaptable,
flexible
Team player
Pressurized (24X7 on
schedule)
DeCenzo and Robbins HRM 7th
Edition
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2: MORE KNOWLEDGE
WORKER IMPACT ON HRM
Training and development
Career development
Remote and decentralized courses
Timeliness
Ethics and employee rights
Surveillance
Software monitoring
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2: AND....
Paying employees
market value
$$$$
Options
Cars, cell phones, juice
bars, health club
STOCK MARKET
DeCenzo and Robbins HRM 7th
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2: AND….
Communications
Electronic grapevines
No longer chain of command channels
Legal concerns
Work-life balance
What about 24X7?
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2: AND….
MOTIVATING
DeCenzo and Robbins HRM 7th
Edition
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3: HOW DO YOU MEASURE
WORKFORCE DIVERSITY?
Lifestyles
Work styles
Family styles
Cultural values ethnicity
Gender, race, age,
sexual orientation
DeCenzo and Robbins HRM 7th
Edition
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4: WHAT CHANGES CAN
WE EXPECT?
White males
Hispanic
Black
Asian non-Hispanic
Women
Immigrant
See Exhibit 1-2
DeCenzo and Robbins HRM 7th
Edition
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Exhibit 1-2 : Work-Force Diversity
DeCenzo and Robbins HRM 7th
Edition
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4: HOW TO DEAL WITH
DIVERSITY?
FAMILY
FRIENDLY
BENEFITS
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Edition
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4: WANT TO FACILITATE
DIVERSITY?
Leadership
Identify Goals
Barriers
Obstacles
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5: NEW SKILL
REQUIREMENTS
Deficiency areas
High tech jobs (read,
write, math,
computers)
Remedial education
because $$$$$
Quality
Accidents
Customer complaints
Productivity
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Edition
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6: BETTER AND BETTER
AND….
Total Quality
Management
Continuous process
improvement
Kaizen
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Edition
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7: IT’S THE END OF THE
WORLD AS WE KNOW IT
Radical
Quantum
Disruptive
Work process
engineering
DeCenzo and Robbins HRM 7th
Edition
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7: HRM CAN HELP
MANAGE
Fear
Conflict
Relationships
Work patterns
Operations
Stress
Reward systems
DeCenzo and Robbins HRM 7th
Edition
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8: CONTINGENT
WORKERS
Part-time
Temporary
Contract
(Definitions are in
Exhibit 1-3)
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Exhibit 1-3 : The Contingent Work Force
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8: WHO IS CORE?
Essential job tasks
Essential for the
organization
Full-time
Benefits
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Edition
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8: YOUR HR ISSUES ARE
JIT advantages
Who chooses the
status
Finding contingent
workers
Training
Benefits
CONFLICT
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Edition
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9: WHERE DO YOU WORK?
Telecommuting
Face time
24X7
Safety
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10: DELEGATION
Multiple
Multiple
Multiple
Multiple
DeCenzo and Robbins HRM 7th
Edition
tasks
projects
bosses
peers
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10: HRM ADDS
Empowerment
Commitment
Loyalty
Interpersonal skills
Work teams
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Edition
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QUICK: REVIEW
CHAPTER 1
Remember these
terms?
Telecommute
Delegate
Contingent workforce
TQM
Work process
engineering
Diversity
Technology
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Edition
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PREVIEW: CHAPTER 2
Guess what the topic is?
(a) Civil Rights Act
(b) Americans with Disabilities Act
(c) Family and Medical Leave Act
(d) Employee Retirement and Security Act
Arrange them in chronological order for 1
extra grade point.
DeCenzo and Robbins HRM 7th
Edition
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