University of Michigan
Organizational Transition
Case Study
CIC Leadership Program
January 2010
Chartering Process
Defining Groups and Organization
•
•
•
•
Mission Statements
Guiding Principles
Strategic Imperatives
Organization
Structure
• Functions
• Activities &
Responsibilities
• Metrics
• Governance &
Decision Making
• Critical
Dependencies
• Standards, Policy &
Methodologies
• Employee
Development
“Never Waste a Good Crisis”
New
Culture
-15%
Provide
New
Services
Potential for
Many
Retirements
Layoffs
Rationalize
IT
University
Wide
Taking the Pulse of Staff
May and October Surveys
• The good news
– Staff feel they have been given tools to deal with the
transition
– More staff feel they are active members of ITS
• Results that need addressing
– Structure less supportive of productivity
– Staff feel less valued
– Differences between former ITCS and former
MAIS/ITSS
Organizational Issues
Leadership Team & Administration
• Leadership Team
• Decisions on Decision Rights
• Team Formation and Roles Definition
• Administration
– HR – Two directors and long list of transition issues
– Finance & Facilities – Different practices, complexity
of finances, learning curve for new areas
– Communications – role definition, team structure
Organizational Issues
Infrastructure Services
Organizational Issues –
Information & Infrastructure Assurance
Transition Team
IT Exec.
Committee
Associate VP
Information &
Infrastructure
Assurance
Strategy,
Communications,
Adv. Technology &
Innovation
Solution
Centers
Administration
Applications
Data &
Content
Services
Learning, Teaching,
Collaboration, &
Research Technologies
Internal
Business
Administration
..
Org. Process
Development
& Support
Data Center
& Network
Services
Infrastructure
Security
Operations
..
Infrastructure
Services
Organizational Issues
Application and Information Services
Financials
eResearch
Gateway
Development
Alumni Research
Tool
Human Resource
Management
System
MeMail
Business
intelligence
Imaging
AIS
Student
Administration
Organizational and Structure Issues
Process &
Service Management
Unified
Service
Center
Project
Methodology
Stoking the Fire
CIC 5 What Advice do You Have?
What would you do to address culture
issues and leading change?
– Infrastructure Services
– Staff Survey
– Information Assurance
– Application and Information Services
– Process and Service Management
– Leading change from the top